Manager Purchase -to-Pay and Order-to-Cash

Job Summary

The PTP/OTC Process Manager is responsible for driving effective, standardized, and compliant Purchase -to-Pay and Order-to-Cash processes across the organization in accordance with Group business control framework and requirements. This role manages multiple teams, ensures that process performance supports business continuity, financial accuracy, strong internal controls, and high-quality experience for internal and external stakeholders.
This position is based at our Tetra Pak office in Panama City.
Tetra Pak is not sponsoring work visas or relocation for this position.

What you will do

• Lead and maintain end-to-end PtP and OtC process governance, ensuring consistency, compliance, and efficiency
• Identify process gaps, bottlenecks, and risks, and drive continuous improvement initiatives
• Collaborate with cross-functional stakeholders including Finance, Treasury, Procurement, Sales, Customer Service, and IT to resolve operational issues and improve process performance
• Support standardization, automation, and simplification of workflows to improve accuracy, control, and productivity
• Monitor process performance through relevant KPIs/Metrics and use data to identify trends, issues, and improvement opportunities
• Ensure timely resolution of escalations related to payments, invoice processing, collections, disputes, process issues
• Contribute to internal controls, audit readiness, compliance, and policy adherence across PtP and OtC activities in coordination with local markets
• Support change initiatives, system implementations, and process transitions impacting PtP and OtC operations
• Provide guidance to process users and stakeholders on roles, responsibilities, and ways of working
• Promote a culture of accountability, service orientation, and continuous improvement
• Enforce internal controls and procedures as applicable
• Support information requests from the Markets related to Hub activities

We believe you have

• Degree in Finance, Accounting or related field.
• Min. 8 years of experience in finance processes, Experience in PtP, OtC, finance operations, or shared services
• Minimum 5 years in people management, preferably including leading managers
• Experience with ERP systems and process controls
• Fluency in English and Spanish
• Experience in multinational environment/company
• Ability to use data and operational insight to support decisions and improvements
• Strong process improvement and problem-solving capability
• Ability to work across functions and influence without direct authority
• Strong communication and stakeholder management skills
• Have an open mindset of innovation for developing staff with problem solving methodology and embracing new technologies