Operations Manager

Key responsibilities are, but not limited to:

• Facilitating the delivery of onsite health education seminars and wellness-focused activities.
• Coordinating resources necessary to host onsite health screenings.
• Promoting all onsite wellness activities and events by developing and disseminating collateral (personally and electronically) designed to attract and engage participants.
• Maintain and update a wellness events calendar accessible on a health portal made available to all wellness program participants.
• Distribute monthly wellness newsletter.
• Select a monthly “Wellness Champion” who is recognized for their participation in various events or making a healthy lifestyle change.
• Develop a “Wellness Champion” poster board that is featured in the fitness center with a brief bio and photo of the monthly winner.
• Administer on-site health and wellness challenges (steps, group fitness, and peer fitness and nutrition challenges).
• Promotes a wellness philosophy and program to all campus employees/tenants and works with HR and benefits representatives to reinforce the wellness benefit’s value.
• Assists in maintaining an extensive network of subject matter expert relationships that will add value to the program.
• Monitor’s participation in and effectiveness of wellness initiatives and activities.
• Administers surveys and solicits participant feedback.
• Organizes reports on program effectiveness, related activities, and administrative matters.
• Prepares management and operational reports and documentation as needed.
• Maintains wellness expense reports and budget.
• Maintains participants’ files and electronic database for all activities associated with the employee wellness program.
• Alongside Wellness Consultant participates in New Hire Orientation by presenting the wellness program to new tenants when required.
• Maintains required certifications as deemed appropriate and necessary.
• Serves as a spokesperson in the community on behalf of the organization and the wellness program.
• Oversees the Wellness Portal as needed and serves as the point of contact for any issues and questions related to it.
• Other duties and special projects will be assigned based on needs assessment.

As a facility manager, you are also responsible for overseeing and managing The Club facility, its staff, and providing an enticing environment for its members.

Management responsibilities are, but not limited to:

• Oversee and manage The Club facility and wellness center operations.
• Manage all fitness trainers and group class staff - focus on maintaining high levels of certification, quality control of classes, assessing attendance, and class development.
• Handle members and facility operations issues and address complaints in a timely manner.
• Ensure the highest level of customer service for all members and guest interactions.
• Oversee and support the marketing and corporate wellness coordinator in the design and implementation of a comprehensive corporate wellness program.
• Cultivate a premier member experience atmosphere for all staff to engage in.

• Monitor fitness and group class staff to ensure workflow efficiency.
• Create an enticing fitness class schedule and teach group fitness classes.

• Weekly reviews of equipment and liaise with the maintenance team regarding any repairs.

• Maintain a working knowledge of all aspects/offerings/services available to members.

• Assist the sales manager with tours and member/guest service needs.

• Update all front desk paperwork needs, including liability forms, communication book, registration forms, and any other necessary items.

• Manage the MINDBODY online group class and scheduling systems - provide reports from the system as requested by the CEO or Orchid Development.
• Assist with member MINDBODY app communication initiatives and issues.

• Keep storage rooms, front desk area, drawers, and cupboards organized and clean;

• Oversee club monitoring/usage during unstaffed club hours.
• Scheduling classes.
• Monitor cleaning issues and liaise with the janitorial and maintenance team regarding any work that needs to be done.
• Create and maintain an inventory of equipment to ensure timely procurement of materials and services.
• Build and maintain good working relationships with corporate members, the Club staff, as well as the Orchid Development office team professionally and courteously.
• Work as a collaborative team member on a wide variety of tasks and projects.

• Assuming other duties failing within the scope of the position, as assigned by the CEO’s.
• Follow club operations manual for operational policies & procedures.
• Opening & closing of the facility.
• Carry out reception/front desk duties (e.g., answering phone calls, responding to emails and queries).
• Assist in restructuring the membership process for The Club.
• Carry out risk assessments on a weekly/daily basis to identify, evaluate, and implement risk control measures.
• Conduct and carry out staff interviews, performance reviews, internal investigations, and disciplinary action as per the HR Management guidance.
• Provide continuous coaching, mentoring, and training to new and existing staff.

The successful candidate must have:

• Bachelor’s degree (completed or in progress) in Health and Fitness, Human Performance or Business Administration or related field.
• Minimum of 5 years’ experience in the hospitality, fitness, or wellness industries, preferably in club management, fitness facility operations, or a similar role.
• Fitness certifications and/or personal training experience are considered a strong asset.

• Strong knowledge of health, wellness, and fitness environments.
• CPR and First Aid certification is a requirement
• Approachable and calm demeanor with a genuine passion for wellness and service.
• Experience with member software platforms such as GymMaster (or similar) preferred.
• Tech-savvy and detail-oriented, with clear written and verbal communication skills.
• Strong communication and interpersonal skills-able to explain policies clearly and build rapport across diverse client groups.