Operations, Sea Freight, Export Operations

Key Tasks

· Registration of shipments into the forwarding system CW1 and TMS on time and accurately

· Update all systems - internal/ external with shipment data

· Creation of Ocean Freight forwarding documents, e.g. verify copy HBL, Finalized House Bill of Lading (HBL), Cartage Advice etc.

· Ensure all security arrangements and procedures are met

· Verification of the completeness and accuracy of all forwarding documents

· Ensure all dangerous goods/hazardous cargo documents are in place and procedures are met

· Obtain dangerous goods approval from carrier where necessary

· Work and Monitor Permit Declaration activity with permit declaration vendor

· Coordination of customer booking requests at origin and destination (call forward)

· Timely follow up/coordinate/communicate shipment information with stakeholders (ie subcontractors, shipping lines, shipping agents, freight forwarders, customers and overseas offices).

· Correspond and follow up on emails.

· Follow cargo/shipment irregularity handling procedures

· Escalation of all impediments to processing to direct reporting manager.

· Adherence to customer specific SOPs.

· Communicate all cargo related incidents to customer service/ external brokerage house(short shipment, damages, misrouted, missed vessel)

· Adherence to Global standard processes /procedures and to Corporate Standard &Governance policies.

· Participate in company projects and initiatives as required

· Initiate and follow up on cargo and insurance claims with customers/surveyors and other DSV offices on damaged or missing cargo

· Engage and initiate discussion with local and regional procurement on rates and space

· Backup for the other team members as when necessary

· Sorting and uploading documents into eDoc.

· Maintain accountability and accuracy for updating and meeting deadlines for monthly reports required by customers

· Verify vendor/intercompany invoices and raise disputes for incorrect invoices

· Ensure shipment costs are updated correctly in CW1

· Ensure timely invoices of shipment as per company KPI

· Handle invoice disputes or queries in a timely manner

· Monitor and update respective sale personnel on the validity date of all customers’ quotations

· Any other job-related tasks assigned by the superior.

· Adherence to the Code of Conduct policy of the DSV Group

Competency

· Functional know-how in Customer Service Exports

· Operational know-how (Document Processing Ocean)

· Operational Understanding (Customs Clearance)

· Understanding of DSV Export / Import Products

· Understanding of legal/regulatory/statutory environment

· Business acumen

· Microsoft Office 



Experience& Education

· With at least 1 years of working experience in a similar position in Freight Forwarding, Field Operations, Consolidation Planning and Scheduling

· Intermediate to advanced MSO applications