Palm Court General Manager

Reporting to the Assistant Director of Food & Beverage, responsibilities and essential job functions include but are not limited to the following:

• Consistently offer professional, friendly and engaging service
• Manage the day to day function of all restaurant leaders and employees, facilities, sales, and costs.
• Controls and analyzes, on an ongoing basis, the following:
  • Luxury level mixology, wine, and afternoon tea concepts
  • Quality levels of production
  • Guest Satisfaction Index (GSI)
  • Employee satisfaction
  • Merchandising and marketing
  • Operating costs (financials)
  • Sanitation, cleanliness, hygiene (front & back of house)
• Ensures optimum performance in each of the above areas
  Supervises, coordinates and directs the prompt, efficient and courteous serving of food and beverages in three luxury tiered restaurant concepts.
• Ensures optimal service is being provided while maximizing profit potential
• Establishes and maintains effective employee relations
• Ensures proper staffing levels are maintained while balancing quality and sales with daily/seasonal staffing demands
• To conduct, under the guidance of the Assistant Director of Food & Beverage, such functions as interviewing, hiring, employee orientation, training, on the job performance, coaching, counseling and progressive corrective action if necessary to ensure appropriate staffing and productivity
• Develops formal training program per outlet, as well as an annual training calendar, implements on the job training sessions for the restaurant employees, responsible for meeting training goals
• Produces and implements creative promotional programs with their outlet with the goal of boosting sales and visibility and develops annual promotions calendar in coordination with the Assistant Director of Food & Beverage
• Other duties as assigned

Salary: $115,000 - $120,000 per year plus bonus

• Degree in Hotel and Restaurant Management preferred, or equivalent operational experience.
• Minimum of 5 years’ experience as Department Head, Restaurant Director of Operations or General Manager.
• Computer literate in Microsoft Window applications and all social media required
• Strong leadership skills
• Strong knowledge of food & beverage product and current industry trends
• Must of excellent interpersonal and communication skills
• Must be fluent in English, a second language is an asset
• Solid understanding of Local 6 Union CBA an asset

Visa Requirements: Must be legally authorized to work in the United States.

All your information will be kept confidential according to EEO guidelines.