People & Culture Manager

We are seeking a passionate, sophisticated, and people-centric People & Culture Manager to join our People & Culture team. This is an exceptional opportunity for an accomplished HR professional who thrives in a refined luxury environment and is inspired to shape meaningful colleague experiences while elevating organizational culture.

As the People & Culture Manager, you will partner closely with leadership teams to champion a high-performance culture, nurture exceptional talent, and drive strategic people initiatives that reflect the prestige and heritage of the Raffles brand.

You will play a pivotal role in cultivating an engaging workplace where excellence, service, and colleague well-being are celebrated.

Key Responsibilities

• Drive the seamless execution of People & Culture strategies aligned with the hotel’s vision and luxury service philosophy.
• Support workforce planning and talent mapping strategies to support business growth and future operational needs.
• Serve as a trusted advisor to leaders and colleagues on all daily People & Culture matters, including employee relations, compensation and benefits, performance management, workforce planning, policy interpretation, engagement and workplace practices.
• Continuously identify opportunities to enhance HR operational efficiency, digitalization, and colleague experience.
• Support budgeting and manpower forecasting exercises for the department.
• Drive organizational culture transformation initiatives that enhance colleague engagement, performance and retention.
• Foster a positive, inclusive and inspiring colleague experience across all levels of the organization.
• Lead strategic recruitment initiatives to attract exceptional hospitality talent.
• Partner with department leaders to identify workforce needs and build robust talent pipelines.
• Champion colleague engagement, wellness and recognition initiatives.
• Drive meaningful activities that cultivate a strong culture of belonging and collaboration.
• Review, enhance, and uphold HR policies, procedures and best practices.
• Prepare HR reports, analytics and presentations for management review.
• Strengthen relationships with partners, educational institutions and industry networks.
• Support disciplinary and grievance processes with fairness, integrity and empathy.
• Maintain the highest standards of professionalism, discretion and confidentiality.

Knowledge & Experience

• Bachelor’s Degree preferably in a related discipline.
• Minimum 10 years of experience in Human Resources, with at least 3 years in a managerial role.
• Preferably with relevant Human Resource experience from the hospitality industry.
• Driven, people-centric professional with a strong results-oriented mindset and passion for excellence.
• Strong understanding of Singapore employment practices and labour regulations.
• Excellent interpersonal, communication, and stakeholder management skills.
• Highly organized with exceptional attention to detail and professionalism.
• Ability to influence, inspire, and build trusted relationships.

Benefits of Joining Raffles Hotel Singapore

• 5-day Work Week.
• Duty Meals are provided.
• Colleagues’ Discount and/or Preferential Room Rates at worldwide Accor Hotels.
• Flexible Benefit – Dental/Optical/Vacation Expenses/Children’s Education.
• Medical and Wellness Benefit.
• Comprehensive Insurance Coverage.
• Local/Overseas Career Development & Growth Opportunities.
• Holistic Learning and Development Opportunities.