Pool & Beach Attendant

At FAENA The Red Sea, every guest experience is thoughtfully curated to inspire relaxation, connection, and unforgettable moments by the sea. We are currently seeking attentive and service-oriented Pool & Beach Attendants to join our luxury recreation team. This role is responsible for maintaining a safe, clean, and welcoming pool and beach environment while delivering exceptional guest service in line with FAENA’s luxury hospitality standards and Forbes expectations.

Key Responsibilities

• Welcome and assist guests across pool and beach areas, creating a warm and professional atmosphere.
• Monitor guest activity to ensure safety and compliance with all pool and beach regulations.
• Maintain cleanliness, organisation, and presentation of pool decks, beach areas, loungers, cabanas, and surrounding facilities.
• Set up loungers, towels, umbrellas, and guest amenities to ensure maximum comfort and relaxation.
• Ensure towels, water stations, and guest supplies are fully stocked and readily available throughout service periods.
• Inspect pool and beach facilities regularly and report maintenance or operational issues promptly.
• Monitor pool water conditions and communicate any concerns to the relevant department.
• Respond calmly and efficiently to emergencies, guest incidents, or safety concerns when required.
• Provide basic first aid assistance and emergency support until additional help arrives if necessary.
• Assist guests with inquiries, directions, reservations, and general recreational requests.
• Support food and beverage service coordination where required to enhance the guest experience.
• Ensure compliance with all health, hygiene, safety, and operational procedures at all times.
• Report incidents, hazards, or unusual activities to supervisors immediately.
• Deliver proactive, personalised, and attentive service to ensure a seamless luxury guest experience.
• Uphold FAENA grooming, presentation, and luxury hospitality standards at all times.
• Ensure full compliance with Forbes standards, maintaining exceptional service quality, attention to detail, and operational excellence at all times.

• Previous experience in a pool, beach club, resort, recreation, or luxury hospitality environment preferred.
• Strong guest service and interpersonal communication skills.
• Basic knowledge of pool safety procedures and emergency response protocols.
• First aid or lifeguard certification is advantageous.
• Ability to remain calm and professional in emergency situations.
• Strong attention to cleanliness, presentation, and guest comfort.
• Ability to work outdoors in varying weather conditions.
• Team-oriented mindset with a proactive and positive attitude.
• Professional grooming and appearance aligned with luxury hospitality standards.
• Experience working within a Forbes standard hotel or luxury resort environment is highly advantageous.
• Fluent English communication skills required; additional languages are considered an advantage.