Process Expert, Data Management & Reporting
The role is responsible for delivering data services, either Data Quality Analytics (DQA) or Data Guaranteed (DG), as per agreed scope and service level with customer
Complete timely, weekly & monthly DQA related reports so that customers can attain supply chain information more conveniently and efficiently
Support in closing the gap of missing events or milestones for DG customers.
Regularly abstracts related shipment data from system to check missing or inaccurate information.
Clarifies and follows up with concerned parties on root cause of data discrepancies.
Reconciles internally as well as externally when any issue is found.
Reviews contract / agreement and works with Logistics Analyst (LA) to renew if they are about to expire.
Provides proactive monitoring of customer-facing data.
Validates accuracy and timeliness of EDI events as requested by the customer
Tracks shipment milestones and reports any missing events with associated reasons.
Works with responsible service provider for error resolution and update status timely
Tracks missing milestones and updates APLL system as per agreed SLA to make sure customers get complete and timely data.
- Must have completed a bachelor's degree; Mathematics or Computer Science major is preferred.
- Integrity with strong sense of trust and responsibility
- Ability to learn new knowledge and skills quickly
- Good understanding of data management, data analytics, business intelligence or area related to their assigned product/program.
- Strong problem solving and communication skills
- Highly proficient in SQL
- Knowledgeable in any modern programming language, Preferred
- Experienced with Microsoft Office applications, especially Excel
- Good in reading, written and spoken English
- Possess data analytical skills and logical thinking
- Attention to details and result-oriented
- Self-motivated and willing to work under pressure
- Strong organization skills and ability to follow documented procedures
- Strong problem solving and communication skills
- Background in freight forwarding, consolidation and logistics is preferred
- Some technical knowledge in SQL, programming languages, BI related software