Program Specialist

This position is located within the Nursing Services, Miami VA Healthcare System. The purpose of the position is to assist in the analysis, evaluation, and improvement of administrative and operational workflows that support organizational goals. The incumbent serves in a developmental assignment at the GS 9 level, performing work that is designed to build the necessary knowledge, skills, and abilities to function independently at the GS 11 full performance level (FPL).

Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level. Work Schedule: Monday-Friday 7:30am-4:00pm Telework: Not Authorized Virtual: This is not a virtual position. Position Description/PD#: Program Specialist/PD084970 Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized Employee will be assigned to the Patient Care/Nursing Service, serving as a Program Specialist. The selectee will perform a variety of analytical and administrative tasks that relate to program evaluation, data review, reporting, and workflow analysis. Assignments at the GS 9 level are developmental and are narrower in scope compared to the GS 11 FPL. As competency increases the incumbent receives assignments of greater complexity and independence consistent with target grade expectations. Duties include, but may not be limited to the following: Plans and conducts special projects or studies to analyze, evaluate, and provide recommendations on administrative issues. Plan and prepare for meetings including scheduling, mailings, and coordinating travel and lodging arrangements and special events. Manage and prepare responses to a wide variety of correspondence on behalf of the organization. Schedule appointments and meetings and provide agendas and background information. Maintain all paper and electronic files in the office and retrieve needed documents, reports and messages. Serve as the initial point of contact for all telephone and personal contacts. Serve as timekeeper for multiple staff members and a large number of consultants. Organize reports for presentation and record minutes for meetings. Investigates and responds to employee grievances and customer dissatisfactions to resolve conflicts, when necessary, represents management at labor management meetings, provides information, resolves conflicts, and/or problems that may arise and assures management officials are familiar with the negotiated agreement. Perform other related duties as required. Preferred experience: 2-3 years of experience in administration, recruitment, retention, and employee recognition. Skilled in coordinating and facilitating recruitment and recognition awards, managing fund distribution for scholarship programs, and working with contracts while collaborating with internal and external stakeholders.

You must be a U.S. Citizen to apply for this job To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job. Selective Service Registration is required for males born after 12/31/1959 Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment. A pre-placement physical examination is not required. Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.