Quality Engineer
- Monitor and analyze system performance against target/KPIs, including toll plaza efficiency, lane utilization, throughput, traffic volume, and transaction trends.
- Develop and implement data strategies to design analyses, collection systems, and monitoring approaches that optimize statistical efficiency and capture new metrics.
- Track and evaluate system issues by reviewing failure reports, identifying patterns, and recommending corrective actions.
- Forecast traffic flow and capacity to anticipate lane utilization and optimize service delivery.
- Establish, document, and improve processes to ensure consistency, compliance, and scalability across tollway operations.
- Prepare performance and analysis reports, ensuring insights are communicated clearly to stakeholders.
- Collaborate cross-functionally with IT and operations teams to drive issue resolution, spearhead improvement initiatives, validate corrective actions, and support audit readiness.
- Process confidential data and information according to company guidelines.
- Perform other related duties as may be assigned from time to time.
- Bachelor’s degree in Engineering, Statistics, or Information Technology.
- 5+ years of experience in operations analytics, transport systems, or service process quality.
- Proficiency in Power BI, Excel, PowerPoint, and statistical tools (SPC, quality tools, regression, forecasting, lane utilization modeling).
- Proven track record in driving issue resolution and leading improvement initiatives across cross-functional teams.
- Experience in process establishment, documentation, and KPI monitoring.
- Strong analytical and problem-solving skills with the ability to translate data into actionable insights.
- Excellent communication and presentation skills to convey analysis clearly.
- Ability to work independently and drive cross-functional initiatives.
- Certification in internal quality audit or data analytics is an advantage.
Bosch Group
aumovio
VK
ALTEN