Recruitment Coordinator (US Healthcare)

About Us

An award-winning global healthcare solutions provider, ID Medical is dedicated to connecting and supporting the Healthcare Professionals and Organisations who take care of our health every day.

We are a fast-growing organisation working closely with healthcare providers across the United States.

SUMMARY OF ROLE

The Recruitment Coordinator (RC) is responsible for completing tasks within a centralized, high-volume, queue-based support inbox that serves eligible recruiters across the organization.

This role is designed to deliver timely, high-quality administrative support. Recruiting Coordinators operate within a shared services inbox model, supporting a broad network of recruiters based on inbound demand.

This role is execution-focused and process-driven, requiring strong operational discipline, attention to detail, and the ability to manage competing priorities in a fast-paced environment. Recruiting Coordinators collaborate closely with team members to ensure seamless workflow continuity, efficient turnaround times, and high-quality output across recruiting operations.

Key Responsibilities
• Monitor and triage a high-volume shared inbox, supporting multiple recruiters across the organization while prioritizing requests based on urgency.
• Ensure timely acknowledgment, processing, and completion of incoming requests in alignment with service expectations.
• Perform high-volume, process-driven administrative tasks, including data entry, clinician profile updates, document management, license and certification support, and ticket submission and tracking.
• Ensure all work meets established quality standards for accuracy, completeness, and formatting.
• Review requests for completeness, identify discrepancies, and resolve or escalate issues as needed.
• Utilize internal systems (e.g., Nova) and tools to execute tasks efficiently and accurately.
• Apply working knowledge of clinician professions and specialties (e.g., nursing and allied) to ensure accurate data entry and proper classification.
• Collaborate with team members to maintain continuous inbox coverage, ensure seamless handoffs, and support consistent service delivery across shifts.
• Demonstrate flexibility in taking on new responsibilities and administrative tasks as processes and business needs evolve over time.

Performance Expectations

Success in this role is measured by a combination of productivity, quality, and service levels:

• Turnaround Time: Prompt, proactive communication and timely completion of inbox requests in alignment with defined service-level expectations
• Productivity: Expected to meet evolving productivity benchmarks, including a target number of requests completed per hour and/or per day, as performance standards evolve
• Volume Management: Ability to efficiently manage high daily request volume across multiple recruiters while maintaining accuracy and quality
• Quality of Work: Consistent delivery of accurate, complete, and high-quality work across all work
• Reliability: Consistent and dependable work during assigned shifts, ensuring continuity of inbox support
• Adaptability: Ability to quickly shift priorities and focus based on real-time demand within the inbox
• Communication: Demonstrate clear, professional, and proactive communication while fostering strong relationships, supporting team collaboration, and continuously improving through feedback
  • Internal Relationships: Build and maintain strong working relationships with team members by establishing trust, demonstrating responsiveness, being approachable, and fostering collaboration to create a supportive work environment
  • Team-Oriented Mindset: Approach work with a collaborative mindset, contributing to team success, supporting peers, and addressing challenges amicably while fostering a strong team-oriented environment
  • Feedback Reception: Demonstrate openness to feedback by receiving it constructively, reflecting on the feedback, and applying it to continuously improve performance and overall work quality

Qualifications & Requirements

Required Education & Experience

• Bachelor’s degree, or completion of at least two (2) years of college preferred.
• Minimum of two (2) years of professional work experience, preferably in administrative support, operations, recruiting coordination, or a high-volume shared services environment.

Required Core Skills & Competencies

• Strong organizational and time management skills, with the ability to manage high volumes of work and prioritize effectively in a fast-paced, queue-based environment
• High attention to detail with a consistent focus on accuracy, quality, and completeness
• Excellent written and verbal English communication skills, with the ability to communicate clearly and professionally
• Demonstrated accountability, reliability, and ownership of work
• Ability to adapt to shifting priorities, processes, and schedules within a structured, process-driven environment

Required Technology Experience

• Proficiency in Microsoft Office Suite (Outlook, Excel, Word, Teams)
• Strong knowledge of Microsoft Outlook, including:
  • Flagging, color categorization, and folder organization
  • Tracking and prioritizing tasks within a queue
• Ability to quickly learn and navigate new systems, tools, and workflows

Work Requirements

• Ability to work assigned shifts Monday–Friday within operating hours of 5:00am–5:00pm PST, including early morning, evening, or rotating shifts as needed
• Willingness to support occasional schedule adjustments or additional hours based on business demand
• Flexibility to support periodic weekend work (Saturday–Sunday) for special projects or critical business needs

Standards of Excellence
Recruiting Coordinators are expected to consistently uphold a high standard of quality and professionalism across all work. Success in this role is defined not only by task completion, but by how work is delivered within a fast-paced, shared services environment.

• Deliver knowledge-driven consistency across all requests
• Produce accurate, complete, and polished work that meets Aya standards
• Take full responsibility for assigned work, ensuring timely completion, proactive follow-up, and appropriate escalation when needed
• Demonstrate a solutions-oriented mindset, taking initiative to resolve issues
• Maintain precision and attention to detail in all work products
• Communicate clearly, professionally, and proactively across all requests
• Operate effectively within a shared services model, balancing speed with quality

These standards are reinforced through ongoing quality audits, performance monitoring, and feedback to ensure consistent delivery and continuous improvement.

Location - Kharadi, Pune

Shift - US/Night Shift (WFO)

Transport - home pick up & drop (Up to 20 KMs)

Benefits - PF, Mediclaim