Reservation Agent

• Respond to customer enquiries and reservation requests via phone, email, and messages
• Assist guests in selecting the best options to suit their preferences and needs
• Accurately input and maintain reservation details in our system
• Inform guests about hotel services, current promotions, and special packages
• Modify or cancel reservations as required, ensuring guest satisfaction
• Work closely with the Front Office and Sales teams to deliver seamless service
• Handle guest concerns or complaints in a courteous and solution-focused manner
• Keep accurate and organized records of customer interactions and bookings
• Follow company procedures and policies relating to reservations and payments

• Excellent verbal and written communication skills, with a friendly and empathetic demeanor
• Proficiency in reservation management systems and general computer skills
• Strong problem-solving abilities and attention to detail
• Demonstrated ability to multi-task and remain calm under pressure
• Cultural sensitivity and awareness, with a customer-focused mindset
• Fluency in English required;
• In-depth knowledge of luxury hospitality standards and practices
• Flexibility to work various shifts, as required

Your team and working environment:
In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture
Note: Customization may be included for any specific local or legislative requirements, such as work permits
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.