Reservation Agent (f/m)
- At Raffles Hotels & Resorts, all guest service has the potential to create a lasting memory when it is delivered with warmth and sincerity. Be an ambassador for our brand as a Reservation Agent, where the engaging and anticipative service you provide over the telephone will make our guests feel valued and reflect the exceptional hotel experience to come.
- Consistently offer professional, friendly and engaging service
- Book and enter room reservation requests using the Property Management System
- Enter rooming lists while ensuring accuracy, as required
- Update reservations ensuring a flawless check in and check out process
- Ensure revenue is maximized by up-selling guest rooms and recommending hotel facilities
- Liaise with Sales and other departments as required
- Answer telephone and email inquiries in a timely manner
- Assist guests regarding hotel facilities in an informative and helpful way
- Follow department policies, procedures and service standards
- Previous customer related experience required
- Previous Property Manager System experience preferred
- Proficiency in English & Polish language
- Computer literate in Microsoft Window applications required
- Strong interpersonal and problem solving abilities
- Highly responsible & reliable
- Ability to work well under pressure in a fast paced environment
- Ability to work cohesively as part of a team
- Ability to focus attention on guest needs, remaining calm and courteous at all times