Reservation Officer

Company Overview

LUXURY TOURS & TRAVEL PTE LTD is an inbound travel agency in Singapore specializing in arranging travel bookings and tours for overseas visitors, ensuring seamless travel experiences.

Job Summary

You will support daily reservation and operational functions by managing travel bookings, coordinating with suppliers, and ensuring smooth arrangements for travelers visiting Singapore.

Responsibilities

• Manage hotel, transportation, attraction, and tour reservations to ensure accurate and timely bookings
• Coordinate with hotels, transport companies, and tour suppliers to confirm availability and rates
• Process booking confirmations, amendments, cancellations, and special requests accurately in the reservation system
• Prepare detailed travel itineraries, vouchers, and operational documents for travelers
• Respond promptly and professionally to inquiries from customers and overseas agents
• Maintain accurate reservation records and update booking systems to reflect current information
• Ensure all travel products are correctly loaded into the reservation system before product release and sales launch
• Verify product information, rates, availability, and booking conditions by coordinating with suppliers and internal teams
• Collaborate with operations and sales teams to facilitate smooth tour execution
• Manage urgent operational issues and last-minute travel arrangements as needed

Preferred competencies and qualifications

• Experience in travel agency reservations, contracting, or tourism industry
• Proficiency in Microsoft Office applications and reservation systems
• Ability to work independently in a fast-paced environment
• Customer service orientation with a positive working attitude
• Good spoken and written English; additional languages are an advantage (English proficiency is required for effective communication with customers and suppliers)

Other Information

Benefits

• Medical Benefits
• Performance Bonus (subject to company performance)
• Training and Career Development

Work Schedule

• 6-day work week on a roster basis, including weekends and public holidays
• May be required to support operational matters outside office hours when necessary