Reservations Associate - Fairmont Mumbai and Roswyn, A Morgans Originals Hotel
People Management
• Work with internal/external representatives from different functions for executing the reservations.
• Provide effective support to the team to enable them to provide a range of effective and efficient services.
• Ensure that the team has been trained for all safety provisions.
Financial Management
• Identify optimal, cost-effective use of the resources and educate the team on the same.
• Maintain and update corporate database, entering delegate bookings to ensure delegate information/ records are kept up to date and accurate for future events.
Operational Management
• Ensure that reservations requests are answered promptly and politely and that complete details are recorded as per standard procedure.
• Ensure to handle all incoming enquiries efficiently and effectively and hence converting them into bookings
• Ensure to handle enquiries promptly and efficiently with the overall objective of maximizing sales and room occupancy rates.
Qualifications
• Knowledge and Experience
• Bachelor’s Degree from a reputable hospitality school
• Proficient in MS Excel, Word, & PowerPoint
• Fresher or Minimum 6 months to 1 year experience in similar capacity with proven records
• Excellent reading, writing and oral proficiency in English language
Competencies
• Ability to accept responsibility.
• Self-confidence, motivation, drive, and tenacity.
• Ability to enhance organizational performance.
• Ability to clearly delegate tasks and responsibilities.
Decision:
- Performs other duties as assigned by manager.
- Update regularly selling scripts to ensure user friendly and maximizing key benefits.
- To have a positive impact, taking personal responsibility and initiative to resolve issues.
- To be motivated and committed, approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge to improve your personal performance.