Room Attendant

• Prepare and service guest rooms to Fairmont’s exacting luxury standards
• Ensure impeccable cleanliness and presentation of bedrooms, bathrooms, and amenities
• Replenish linens, towels, and guest supplies with care and consistency
• Report maintenance issues promptly, ensuring rooms remain in perfect condition
• Handle guest belongings and privacy with the utmost respect and discretion
• Support VIP room preparations, ensuring personalised touches and flawless presentation
• Maintain housekeeping trolleys and storage areas in a clean, organised, and fully stocked state
• Respond to guest requests with warmth, professionalism, and a guest‑first mindset
• Collaborate with Floor Supervisors, Housekeeping, and Front Office to ensure timely room readiness
• Follow all cleaning procedures, including deep‑cleaning schedules and brand standards
• Ensure compliance with health, safety, and hygiene regulations, including COSHH and manual handling
• Participate in daily briefings and training sessions to stay aligned with service expectations
• Support lost‑and‑found procedures with accuracy and confidentiality
• Contribute to a positive, respectful, and team‑focused working environment
• Uphold Fairmont grooming, communication, and service standards at all times

• 1 year of housekeeping or cleaning experience, ideally within a luxury hotel environment
• Strong attention to detail and pride in delivering exceptional standards
• Understanding of cleaning procedures, hygiene standards, and room presentation
• Knowledge of UK health & safety regulations, including COSHH (training can be provided)
• Ability to work independently and as part of a team
• Good time‑management skills and the ability to prioritise tasks
• Professional, courteous, and guest‑focused attitude
• Physical ability to meet the demands of the role, including manual handling
• A passion for luxury hospitality and creating memorable guest experiences

What is in it for you?

• Exclusive Discounts:
  • Fairmont Cheshire, The Mere, Spa and Golf discount
  • Fairmont, Raffles, and Accor Hotels (friends and family rates are included)
  • 20% off food and beverage in on-site restaurants
• Colleague restaurant
• Being part of The Mere Team – our culture is unique!
• You will benefit from training and development opportunities
• Competitive salary and benefits including pension
• 28 days of holiday including public holidays
• 1-5 days service award based on length of service
• Special rates for Fairmont Cheshire, The Mere colleagues and their friends & family and discount across Accor hotels worldwide
• And last but not least you will get to work with a team of EXTRAORDINARY people