Sales Manager ( Surabaya Office )
Sales Management
- Achieve daily targeted number of sales calls with effectiveness
- Develop business leads update for the Hotel on timely basis
- Prepare monthly list of accounts to penetrate for the following month
- Plan a minimum of 2 site inspections/entertainment meetings per week to qualified potential accounts or new accounts
- Prepare monthly action plan to maximize the production of main market segment
- Perform monthly review account profile on room nights production with their average rate and catering business productions
- Monitor competitors’ rate strategy, account penetration and marketing activities to maintain a competitive edge
- Fully responsible of accounts under his/her management; including business production, updating profile and contracting or renewing contracts
- Update management on VIP arrivals, meet and greet accordingly
- Up-sell, cross-sell and promote Hotel facilities & services at every available opportunity in order to maximize sales revenue
- Conduct negotiations to achieve the best profit and rates for the Hotel
- Attend hotel clients and local community business events to network and maintain high visibility
- Update Director of Sales & Distribution on market trends and business leads
Team Management
- Interview, select and recruit direct reports when necessary
- Identify and develop team members with potential
- Conduct performance review with the team
- Constantly monitor team members’ appearance, attitude and degree of professionalism
- Develop, conduct maintain all staff training programs for team members, focusing on their development needs, providing them with new skills to meet the changing needs of the business
Other Responsibilities
- Attend all briefings, meetings and training as assigned by management
- Maintain a high standard of personal appearance and hygiene at all times
- Be aware of the hotel fire & life safety/emergency procedures
- Perform other reasonable duties assigned by the assigned by the Management
Knowledge and Experience
- Diploma in Tourism / Hospitality Management
- Minimum of 2 years of experience in a similar capacity with proven track records
- Excellent reading, writing and oral proficiency in English language
- Proficient in Microsoft Office application, especially MS Outlook, Excel, Word & PowerPoint
Competencies
- Strong leadership, interpersonal and training skills
- Good communication and customer contact skills
- Service oriented with an eye for details
- Ability to work well in stressful & high-pressure situations
- A team player & builder
- A motivator & self-starter
- Well-presented and professionally groomed at all times
- Possess skills of leadership, developing, strategic thinking, problem solver.
- Excellent communication.
- Results and service oriented with an eye for details.
- Ability to multi-task, work well in stressful & high-pressure situations.
- A team player & builder.
- A motivator & self-starter.
- Well-presented and always professionally groomed.