Sales Manager

Responsibilities

Sales Strategy & Business Development:

• Develop and implement comprehensive sales strategies to drive revenue across the hotel.
• Identify and pursue new business opportunities, focusing on corporate, group, and leisure segments.
• Maintain and strengthen relationships with key clients to ensure repeat business and satisfaction.

Account Management:

• Serve as the primary point of contact for major accounts, ensuring their needs are met and expectations exceeded.
• Negotiate and manage contracts, ensuring favorable terms for the hotel while meeting client requirements.
• Monitor account performance, providing regular reports and insights to senior management.

Collaboration & Coordination:

• Work closely with the marketing team to develop promotional materials and campaigns tailored to target markets.
• Coordinate with the revenue management team to optimize pricing strategies and availability.
• Collaborate with operational departments to ensure seamless service delivery for clients.

Financial Management:

• Develop and manage departmental budgets, ensuring financial targets are met.
• Analyze financial data to inform business decisions and identify areas for improvement.
• Ensure timely and accurate billing and collection processes for accounts.

Additional Responsibilities:

• Perform any other duties or responsibilities as assigned by management to support the effective operation of the department and the broader goals of the property.

Abilities/Key Competencies/Skills

Alongside these key competencies, the incumbent of the role will be required to demonstrate the fundamentals of the company’s Heartist service culture to be responsive, respectful and deliver a great experience.

Leading Myself

• Positive Orientation
• Operational Decision Making
• Self-Development & Management

Leading Others

• Developing an Empowered Team
• Leading an Engaged and Diverse Team
• Communication

Leading the Business

• Advocating Guest Passion
• Business Planning and Analysis
• Business Improvement and Change

Experience/Certificates/Education

• Experience: At least 3–5 years of experience in revenue management or related roles in the hospitality industry, ideally in a luxury hotel setting.
• Education: Bachelor’s Degree in Hospitality Management, Business Administration, or a related field.
• Skills & Attributes:

• Strong knowledge of revenue management principles, including forecasting, pricing strategies, and market segmentation.
• Experience with revenue management software (e.g., IDeaS, Revinate, RMS), and proficiency in using Excel for data analysis and reporting.
• Solid understanding of hotel distribution channels, GDS systems, OTAs, and direct booking platforms.
• Strong analytical and problem-solving skills with the ability to interpret data and make data-driven decisions.
• Excellent communication and interpersonal skills to collaborate effectively with other departments and external partners.
• Knowledge of the Dubai hospitality market and trends would be an advantage.

What awaits you...

• The opportunity to join an international and innovative and fast-growing group, committed not only to building new hotels, but to creating a global brand.
• The ability to challenge the norm and work in an environment that is both creative and rewarding.
• Be part of a team that is very passionate about creating great hospitality experiences and exploring new locations with every opportunity.
• A competitive package and plenty of development opportunities.