Season 26/27 - Chalet Duty Manager

Job Title: Chalet Duty Manager

JOB DESCRIPTION

We are looking for a Chalet Duty Manager to oversee daily chalet operations and ensure an exceptional guest experience in a resort environment.

This is a hands-on management role responsible for team leadership, guest services, reservations, and facility standards, with a strong focus on service quality and operational excellence.

JOB OVERVIEW/RESPONSIBILITIES

Operations & Team Leadership

• Lead, train, and manage chalet hosts and operational staff
• Create and manage staff schedules to ensure smooth daily operations
• Take a hands-on approach to leading day-to-day chalet activities

Guest Experience & Service Management

• Handle guest inquiries, requests, and issue resolution professionally
• Ensure high service standards and personalized guest experiences
• Coordinate special arrangements to enhance guest satisfaction

Reservations & Stay Coordination

• Oversee bookings, check-ins, check-outs, and guest logistics
• Manage daily schedules and operational coordination

Quality Control & Facilities

• Conduct regular inspections of rooms, common areas, and dining spaces
• Maintain and improve service and facility standards
• Coordinate routine maintenance and repairs

Safety & Local Knowledge

• Ensure guest safety and a secure, comfortable environment
• Stay informed on ski conditions and local attractions to support guests

Training and support will be provided to help you succeed in the role.

REQUIREMENTS

【Must】

• Experience
  • Previous experience in a team leader or supervisory role
  • Previous work experience in hospitality, tourism, or customer service (e.g. hotel, resort, chalet, or front office roles)
  • Experience handling guest inquiries and customer support
• Education and Qualification
  • Valid working visa in Japan
  • Valid Driver’s License (Japanese, international, or foreign driver’s license with an official Japanese Translation)
• Skills
  • Strong communication skills
  • Proven problem-solving and decision-making abilities
  • Ability to manage multiple tasks in a fast-paced environment
• Language Skills
  • Business Level or above in English
• Competencies
  • Strong guest-focused mindset with a passion for service excellence
  • Ability to think quickly and resolve issues on the spot
  • Team-oriented with a collaborative working style
  • Friendly, polite, and professional attitude toward guests and colleagues

【Preferred】

• Experience
  • Experience working in a resort or seasonal operation
• Education and Qualification
  • Education or training in hospitality, tourism, or service-related fields
• Skills
  • Staff training or people-management skills
  • Experience with reservations or operational coordination
    
• Language Skills
  • Conversational or above in Japanese
• Competencies
  • Interest in winter sports, resort life, or outdoor activities
    

Employment Terms and Condition

Contract Period & Renewal

• Contract Period: 11/3/2026 - 3/31/2027
• Contract renewal: Applicable
• Reason of Renewal:
  • Employee’s work performance and attitude.
  • Company’s business demands.

Duty, Work Location & Scope of Changes

• Duty: may be changed as determined by the company
• Initial Work Location: one of the company’s properties in Niseko Area, Hokkaido
• Scope of changes: company properties in Niseko Area, Rusutsu or Furano.
  • Training may be conducted at other location.
  • Employees may be required to work at different properties based on operational needs.
    
  • The initial assignment will be determined by the company.

Commuting & Workplace policy

• Private Vehicle Commuting: Not permitted
• Measures to prevent passive smoking: indoor smoking prohibited

Working hours, Days off & Overtime

• Working hours / Shift schedule: Up to 8 hours between 06:00 to 22:00
• Days off: two days off per week (based on shift schedule)
• Overtime: Yes
• Monthly Average Overtime Hours: 10 hours per month
• 36-Article Agreement (overtime): Applicable (Due to seasonal factors and a high concentration of orders from general customers, periods of increased workload are expected)

Salary Package / Benefit

• Salary: 2,000 yen / per hour ~
• Subsidized Ski Pass on your location or Recreational Allowance
  
• Social Insurance Available (Health insurance, Employee pension, Employment Insurance, Workers’ accident compensation insurance), if eligible.
• Staff Accommodation Available
• Company Events