Security Officer
Responsibilities
· Actively monitor security cameras and conduct regular patrols to ensure the safety of the premises, identifying potential risks and responding appropriately.
· Ensure the safety of all guests and associates by enforcing policies, responding to security-related incidents, and offering assistance as needed.
· Monitor and control the entry and exit points of the hotel, verifying guest and associate credentials, and ensuring only authorized individuals access restricted areas.
· Respond quickly to security breaches, emergencies, or disturbances, including providing first aid if needed, and reporting incidents to management.
· Be prepared to take immediate action in the event of fire alarms, medical emergencies, or security breaches, coordinating with emergency services when necessary.
· Maintain accurate records of security-related incidents, including reports on access control, patrols, guest interactions, and any incidents.
· Provide a visible, approachable, and courteous presence to guests and associates, assisting with inquiries while maintaining the highest level of professionalism and discretion.
· Work closely with hotel management and other departments (housekeeping, front desk, etc.) to ensure guest safety and satisfaction.
· Ensure all security protocols and resort policies are followed, including checking for compliance with safety standards and regulations.
· Stay updated with security training, including fire safety, emergency response procedures, and hotel-specific security protocols.
· Maintain a high level of confidentiality regarding guest and associate information and any sensitive hotel operations.
· Perform any other duties or responsibilities as assigned by management to support the effective operation of the department and the broader goals of the property.
Abilities/Key Competencies/Skills
Alongside these key competencies, the incumbent of the role will be required to demonstrate the fundamentals of the company’s Heartist service culture to be responsive, respectful and deliver a great experience.
Leading Myself
· Positive Orientation
· Operational Decision Making
· Self-Development & Management
Leading Others
· Developing an Empowered Team
· Leading an Engaged and Diverse Team
· Communication
Leading the Business
· Advocating Guest Passion
· Business Planning and Analysis
· Business Improvement and Change
Responsibilities
· Actively monitor security cameras and conduct regular patrols to ensure the safety of the premises, identifying potential risks and responding appropriately.
· Ensure the safety of all guests and associates by enforcing policies, responding to security-related incidents, and offering assistance as needed.
· Monitor and control the entry and exit points of the hotel, verifying guest and associate credentials, and ensuring only authorized individuals access restricted areas.
· Respond quickly to security breaches, emergencies, or disturbances, including providing first aid if needed, and reporting incidents to management.
· Be prepared to take immediate action in the event of fire alarms, medical emergencies, or security breaches, coordinating with emergency services when necessary.
· Maintain accurate records of security-related incidents, including reports on access control, patrols, guest interactions, and any incidents.
· Provide a visible, approachable, and courteous presence to guests and associates, assisting with inquiries while maintaining the highest level of professionalism and discretion.
· Work closely with hotel management and other departments (housekeeping, front desk, etc.) to ensure guest safety and satisfaction.
· Ensure all security protocols and resort policies are followed, including checking for compliance with safety standards and regulations.
· Stay updated with security training, including fire safety, emergency response procedures, and hotel-specific security protocols.
· Maintain a high level of confidentiality regarding guest and associate information and any sensitive hotel operations.
· Perform any other duties or responsibilities as assigned by management to support the effective operation of the department and the broader goals of the property.
Abilities/Key Competencies/Skills
Alongside these key competencies, the incumbent of the role will be required to demonstrate the fundamentals of the company’s Heartist service culture to be responsive, respectful and deliver a great experience.
Leading Myself
· Positive Orientation
· Operational Decision Making
· Self-Development & Management
Leading Others
· Developing an Empowered Team
· Leading an Engaged and Diverse Team
· Communication
Leading the Business
· Advocating Guest Passion
· Business Planning and Analysis
· Business Improvement and Change
What awaits you...
- The opportunity to join an international and innovative and fast-growing group, committed not only to building new hotels, but to creating a global brand.
- The ability to challenge the norm and work in an environment that is both creative and rewarding.
- Be part of a team that is very passionate about creating great hospitality experiences and exploring new locations with every opportunity.
- A competitive package and plenty of development opportunities.