Senior Executive
- Monitoring of transactions as per process guidelines
- Providing event-based and frequency-based feedback
- Assisting Ops-AMs in identifying training needs for the agents and process level issues that can help improve performance
- Participating in team huddles and providing brief on Quality performance in the process
- Brief new agents joining the process and explain how the quality function operates in the process
- Monitoring of transactions as per process guidelines
- Providing event-based and frequency-based feedback
- Assisting Ops-AMs in identifying training needs for the agents and process level issues that can help improve performance
- Participating in team huddles and providing brief on Quality performance in the process
- Brief new agents joining the process and explain how the quality function operates in the process
| Education Requirements
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