Senior Executive
Essential Functions:
- Ensure that the process transactions are processed as per Desktop procedures
- Ensure that the assigned targets are met in accordance with SLA and Internal standards
- Ensure that the quality of transaction is in compliance with predefined parameters as defined by Process Excellence
- Ensure adherence to established attendance schedules
- Ensure adherence to Company Policies and Procedures
Performance parameters:
- Meeting set targets on a monthly basis
- Offer to Joining Ratio of the Offers made
- Number of candidates hired who clear the Post FVT assessment
- Number of defects against number of Offers made
Primary Internal Interactions:
- Team for the purpose of coordination
- Assistant Manager for escalations, unresolved issues, appraisals and reviews
- Manager for solving the issues unsolved by the immediate supervisor
- Operations and Support hiring managers – for the purpose of Recruiting candidates for their processes and for calibration
- purposes
- Finance and Commercial departments for settling vendors payments, own imprest bills etc.
- Customer Experience Analysts and Trainers for the purpose of Voice Capability assessment
Primary External Interactions:
- Vendors for:
- Hiring candidates, lining up candidates for interviews and also assessing their performance
- Giving Advertisements
- Preparing promotion material
Technical Skills:
- Skilled with the use of MS Office applications like – PowerPoint, MS Word and MS Excel
- Internet usage and email access
- Above average knowledge of the BPO industry
Process Specific Skills:
- Interviewing skills
- Feedback skills
- Excellent communication and presentation skills
- Prioritizing stake holders needs
- Strong customer service focus
Essential Functions Job Analysis & Strategy: Collaborate with hiring managers to define job specifications and ensuring alignment of the job role requirements Sourcing Candidates: Use job boards, social media, referral drives, and headhunting to find potential candidates. Screening & Interviewing: Review resumes, pre-screening interviews, and assessing candidate’s competency via an assessment tool Coordinating Interviews: Schedule and manage interviews between candidates and hiring teams. Offer Negotiation: Facilitate discussions around salary, benefits, and start dates. Ad hoc & Compliance task: 100% compliance on all finalized candidates before offer is extended,
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In alignment with the Employment Equity Act, preference will be given to applicants from historically underrepresented groups/ aligned with our EE targets
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