Senior Executive - Inside Sales

Sales Coordination & Customer Support

• Assist the sales team with quotations, proposals and follow-ups

• Respond to customer inquiries regarding pricing, transit times, and service offerings

• Maintain and update customer records in CRM system

• Provide post-sales support, including documentation and issue resolution

Shipment Coordination:

• Liaise with operations and carriers to track shipments and provide status update to customers.

• Handling booking confirmations, freight schedules and cargo availability

• Address any shipment-related issues and escalate when necessary

Data Management:

• Generate sales report, track key performance indicators (KPIs) and analyse customer trends

• Maintain sales pipeline reports and follow up on pending deals.

• Prepare reports for sales meetings

Cross-functional Collaboration:

• Work closely with internal teams, including operations, finance, and customer service, to ensure seamless execution

• Support in customer onboarding and training on logistics processes

• Bachelor’s degree in Business Administration, Marketing, or a related field.

• 3 years of experience in sales support, customer service roles.

• Good knowledge of MS Excel, PowerPoint, and CRM tools.

• Strong communication and coordination skills.

• Ability to handle reports, documentation, and stakeholder management efficiently.