Senior IT Support Administrator

Overview

Our Information Technology team is looking for a Senior IT Support Administrator that will provide support to our San Diego office. As a part of the team, you will have the opportunity to work with a wide range of applications and systems giving you exposure to the latest that enterprise technology has to offer.

Who you are:

• Strong customer service focus combined with excellent verbal, written, and interpersonal skills

• Experience with ITIL based helpdesk system (We utilize Freshservice)

• Minimum 3+ years of experience providing end user technical support

• Self-motivation to accomplish team goals

• Exceptional organizational and time-management skills

• Familiar with Azure Active Directory, Google Workspace, JAMF, PowerShell, ServiceNow, Workato, Meraki

• Zoom Room experience preferred

• Familiarity working with a 100% cloud environment

• Eager to develop proficiency with AI-driven tools and apply them to improve workflows, decision-making, and efficiency.

• Experience with inventory management

• Ability to work in a collaborative, team environment and work cross functionally across all departments

• BS/BA degree preferred

What you'll be doing:

• Provide timely responses and resolutions to both PC and Mac users

• Serve as a primary steward for your local office – while also supporting our hybrid workforce

• Manage local A/V systems and be the local liaison for all-hands meetings

• Manage permissions and access through: Azure Active Directory, Office 365, JAMF, NinjaOne, and Google Workspace

• Engage with team members within and external to IT to improve the overall IT experience

• Work with third party vendors and solution providers

What we have for you:

At Seismic, we’re committed to providing benefits and perks for the whole self. To explore our benefits available in each country, please visit the Global Benefits page.

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