Senior Manager

• Process and Apply Payments: Accurately apply daily cash receipts, including checks, ACH, wire transfers, and credit card payments, to customer accounts and invoices.
• Investigate Unapplied Cash: Research and resolve unapplied or unidentified payments by collaborating with customers and internal teams to ensure proper allocation.
• Manage Deductions: Analyze and address customer deductions by coordinating with relevant departments to validate claims and process adjustments as necessary.
• Stakeholder Communication: Serve as a liaison between the ITC department and internal/external customers to address payment discrepancies, provide account information, and enhance customer satisfaction.
• Documentation and Reporting: Maintain accurate records of cash applications, adjustments, and communications; generate reports to monitor unapplied cash, deductions, and other key metrics.
• Process Improvement: Identify gaps and opportunities for process enhancements; develop and implement workflow improvements to increase efficiency and accuracy in cash application procedures.
• Workflow Creation: Document current state process workflows to standardize and streamline processes and ensure compliance with company policies and financial regulations.
• Client Engagement: Lead discussions with clients regarding payment issues, account reconciliations, and process improvements; present information clearly and professionally.
• Governance Meetings: Organize and facilitate governance meetings to review cash application performance, discuss challenges, and strategize on improvements.

General Skills

• Analytical Abilities: Strong data analysis skills with the ability to identify patterns, trends, and root causes of payment discrepancies.
• Communication Skills: Excellent verbal and written communication skills; ability to interact effectively with stakeholders at all levels.
• Organizational Skills: Exceptional attention to detail, organizational skills, and the ability to manage multiple tasks and deadlines independently.
• Problem-Solving: Proven ability to conduct root cause analysis and implement effective solutions to complex issues.
• Process Improvement: Experience in identifying process inefficiencies and implementing improvements; ability to create and document workflows.
• Stakeholder Management: Demonstrated experience in managing relationships with internal and external stakeholders, including leading client discussions and governance meetings.

• Educational Background: Bachelor's degree in Accounting, Finance, Business Administration, or a related field preferred.
• Experience: Minimum of 3 years of experience in cash application, accounts receivable, or a related financial role.
• Experience in Workday, CORA would be an added advantage
• Familiarity with Lean or Six Sigma methodologies for process improvement.