Senior Project Manager, Digital Commerce

We’re looking for an exceptional Program Manager that brings deep technical proficiency alongside the skills more commonly associated with a PM, and that has a consistent record of leading diverse and complex projects from conception through implementation in either an e-Commerce or Contact Center landscape. In this role, you will traverse an array of project/program management skills (ex. business analytics, process mapping and optimization, business and technical requirement creation, influencing solution architecture, evaluating solutions through testing, leading others through change) to deliver new features and capabilities for ASO. Minimum Qualifications 7+ years of professional experience working within a product, project, or program management role. Demonstrated ability to influence at all levels of an organization, whether with a peer or senior/exec level leadership. BA/BS degree in a technical field, or 11+ years of professional experience in a directly relatable role Preferred Qualifications Experience working in a hands-on role, with total ownership for driving initiatives in their portfolio. Demonstrated experience should include being an interface role between business and technical teams. Experience supporting regulatory examinations, internal audits, or external audits. Is a technical and analytical problem solver, stitches between their work and the broader strategy, and demonstrates adaptability in their approach to solving problems. Demonstrated ability to understand and explain complex business processes, systems, and tools with a keen focus on upstream/downstream impact Has worked within a global organization, where work may include a mix of regional or global scope Ability to read, write, and communicate fluently in Mandarin Chinese in a business environment Experience and proficiency with SAP (S4 HANA), awareness of AI application within a contact center environment, knowledge of Genesys routing solutions, order to cash processes, etc. are differentiating and desirable skillsets.