Service Advice (Interns Welcome to Apply)

Automotive Service Advisor – Job Scope

• Attend to customers’ vehicle servicing, maintenance, and repair enquiries in a professional and courteous manner.
• Prepare service quotations, repair orders, and clearly explain recommended repairs and maintenance requirements to customers.
• Coordinate closely with technicians and workshop personnel to ensure efficient workflow and timely completion of repair and servicing jobs.
• Provide regular updates to customers regarding vehicle status, repair progress, and estimated completion timelines.
• Handle customer feedback and complaints effectively while maintaining strong and positive customer relationships.
• Conduct preliminary vehicle inspections and recommend appropriate preventive maintenance and repair solutions.
• Ensure accurate documentation of service records, repair orders, and customer communications.
• Perform follow-up with customers after servicing to ensure satisfaction and address any concerns.
• Maintain high standards of customer service, workshop operations, and service quality.
• Possess a valid driving licence and be able to test drive, inspect, and move vehicles when required.

Requirements

• Fresh graduates and interns are welcome to apply.
• Strong communication and interpersonal skills.
• Customer-oriented with a positive attitude and willingness to learn.
• Ability to work in a fast-paced environment and coordinate effectively with multiple stakeholders.