Service Captain | Supervisor

This role is a rank-and-file position, providing excellent Customer Service standards to guests at Brotzeit® Restaurant establishments and ensure that guests’ dining experience exceed expectations.

Main Duties and Responsibilities

• Welcome guests in a warm and friendly manner.

• To provide excellent customer satisfaction through exceeding expectations of guests.

• To provide excellent customer service to guests in a timely and friendly manner, ensuring diners a delightful dining experience.

• To perform quality checks in ensuring guests are enjoying their meals and take appropriate action to correct any problems (if any).

• Maintain a high level of customer service by embracing the 8-Steps of Excellence as per QSC standards.

• Perform day to day pre-opening and closing activities as per SOPs.

• To adhere to service SOPs.

• Ensure that food hygiene and safety standards are maintained and complied.

• Perform general housekeeping and equipment maintenance duties.

• Report on time, in proper uniform and grooming standard.

• Work together with other team members to provide good quality service.

• Execute any other duties as assigned.

Job Requirements

• At least 1 year of experience working in customer service

• Possess good command of English

• Minimum GCE “N”/”O” level, customer service certificate or certificate in any relevant fields

• Friendly, cheerful and able to work under pressure and in a high-volume environment

• Great team player and customer service oriented

• Possess strong initiative and integrity

Benefits

• AWS & sign-up bonus of $700

• 5-day work week, 44 hours

• Staff discount of 25% and staff meal provision

• Outpatient medical consultation benefit

• Clear and rapid career progression

• Supportive leaders, managers and great colleagues

• Birthday gift

• Sponsored BFHC (Basic food hygiene certificate)

We regret that only shortlisted candidates will be notified.