Service Engineer (Lift / Escalator Maintenance)

[Job ID: 1632097]

Responsibilities:

• Oversee daily maintenance operations to minimize lift and escalator breakdowns and ensure service reliability
• Manage service operations, ensuring compliance with quality, environmental, and workplace safety standards
• Monitor call-back rates and non-operational units, implementing corrective and preventive measures to improve performance
• Handle customer feedback and complaints, conducting inspections and site visits to ensure service delivery and satisfaction
• Develop and motivate service teams through coaching, performance appraisal, counselling, and reward initiatives
• Build and maintain effective communication with internal stakeholders, customers, and external service providers
• Collaborate with sales teams to identify, propose, and follow up on repair and modernization opportunities through to successful implementation
• Conduct cost analysis and monitor parts and manpower utilization to ensure alignment with profitability targets
• Support operational improvement initiatives and assigned projects to ensure smooth workflow

Requirements:

• Minimum Diploma in Mechanical, Electrical, Electronics, Mechatronic Engineering or its equivalent
• Minimum 3 years of relevant experience in the lift and escalator industry with sound technical knowledge of lift and escalator systems
• Experience in service operations management and customer relationship management is an added advantage
• Strong communication, interpersonal, and negotiation skills with the ability to engage stakeholders at all levels
• Proven capability in team leadership, staff development, and motivation

We regret that only shortlisted candidates will be notified. However, rest assured that all applications will be updated to our resume bank for future opportunities.

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EA Personnel Name: Felicia Chiam Kar Min
EA Personnel Reg. No.: R25152370
EA Licence No.: 07C5771