Service Supervisor

Responsibilities

1. Team & Operations Management

• Lead and supervise field service engineers/technicians.
• Schedule and coordinate service visits and dispatch jobs efficiently.
• Monitor & improve key metrics like response times and resolution rates.

2. Technical Escalation & Support

• Provide guidance on installation, troubleshooting, preventive maintenance.
• Serve as the escalation point for complex technical issues.

3. Customer Relationship Management

• Act as the main point of contact for clients on service matters.
• Manage escalations, ensure service satisfaction, and maintain strong client relationships.
• Conduct site visits to monitor performance and promote service enhancements.

4. Service Planning &Documentation

• Manage spares inventory and ensure proper documentation of service activities.
• Review and approve service reports,
• SOP, DHR - maintenance

5. Safety, Compliance & Training

• Enforce safety standards and conduct field audits.
• Drive compliance with internal protocols and industry regulations.
• Identify training needs and upskill the team.

Requirements

• Education:
  Diploma or Higher Nitec in Electrical, Mechanical, Mechatronics, or related field.
• Experience:
  2–4 years in field service, technical support, or maintenance.
  Experience supervising technicians or service teams is preferred.