Servicenow Developer (Ref 24772)

Responsibilities

• Assist senior consultants in gathering business requirements and translating them into technical specifications for ServiceNow implementations.

• Configure core ServiceNow modules (ITSM, ITOM, CSM) to support core IT service management processes.

• Participate in user acceptance testing (UAT) and assist with data migration activities.

• Develop basic reports and dashboards to visualize ServiceNow data and track key performance indicators (KPIs).

• Integrate ServiceNow ITOM modules with other enterprise systems to create a seamless and efficient information flow.

• Establish and maintain data integrations to ensure accuracy and consistency.

• Generate and analyze reports related to Discovery, Service Mapping, and Event Management.

• Ensure the organization is prepared for audits and regulatory inspections.

Requirements

• Bachelor's degree in IT, Computer Science, or a related field (or equivalent experience).

• Strong understanding of IT service management (ITSM) principles is a plus.

• Basic understanding of scripting languages (e.g., JavaScript) is beneficial.

• Excellent analytical and problem-solving skills.

• Strong communication, collaboration, and interpersonal skills.

• Ability to learn quickly and adapt to new technologies.

• Eagerness to learn and contribute to a fast-paced environment.

Licence no: 12C6060