ServiceNow Development Lead

Key Responsibilities

• Lead and mentor a team of ServiceNow developers, enforcing best

practices in development, configuration, and integrations.

• Define and execute the ServiceNow development strategy aligned with

organizational goals.

• Design, develop, and deploy ServiceNow applications, workflows, service

catalogs, and integrations.

• Provide technical leadership across modules such as ITSM, ITOM, HRSD,

SecOps, and custom applications.

• Drive platform governance including coding standards, security controls,

and design frameworks.

• Collaborate with business stakeholders to gather requirements and

translate them into scalable solutions.

• Lead complex integrations using REST, SOAP, APIs, LDAP, and MID Server.

• Implement automation and advanced workflows leveraging ServiceNow

best practices and emerging capabilities (AI/ML).

• Ensure alignment with ITIL processes, compliance standards, and enterprise

security policies.

• Support platform operations including upgrades, patching, performance

optimization, and stability.

• Partner with Transformation and Operations teams for continuous service

improvement and platform lifecycle management.

ServiceNow Development Lead

Required Skills & Qualifications:

Technical Expertise

• Strong experience in JavaScript, Glide API, AngularJS, HTML, CSS

• Deep knowledge of at least two ServiceNow modules: ITSM, HRSD, IRM, or

SecOps

• Good understanding of CMDB, ITOM, CSM, and custom application

development

• Proven experience in ServiceNow architecture design and enterprise

integrations

• Exposure to CI/CD pipelines, DevOps practices, and Agile/Scrum

methodologies

Experience & Education

• Bachelor’s or master’s degree in computer science, IT, or related field

• 9+ years of ServiceNow experience, with significant hands-on expertise in

ServiceNow development and team leadership

• Proven track record of delivering large-scale ServiceNow implementations

Key Competencies

• Strong leadership and mentoring skills.

• Solution-oriented mindset with architectural thinking.

• Excellent stakeholder communication and collaboration skills.

• Ability to drive innovation and platform adoption.

Certifications

• ServiceNow Certified System Administrator (CSA) – Mandatory

• Certified Application Developer (CAD) – Preferred

• Certified Implementation Specialist (CIS) – Good to Have