Services Account Representative - 12 Months Contract

Job Summary

We are looking for a temporary Services Account Representative (SAR) who will be the main customer contact for operational Services business matters – including, but not limited to, management of service contracts, service coordination and customer support. Make an impact to be proud of - for food, people and the planet.

What you will do

As a Services Account Representative you will:

• Manage and coordinate service orders, ensuring timely availability of parts and materials to deliver high-quality outcomes.
• Play a key role in service contract execution by coordinating delivery, tracking performance, and proactively managing scope changes or scheduling conflicts.
• Lead customer communication and planning for service and maintenance activities, including long-term solutions and rebuilding kits, creating a seamless and trusted experience.
• Take ownership of customer enquiries, driving them to resolution by collaborating across teams and ensuring clear, timely communication.
• Partner closely with service administration and planning teams, contributing ideas to improve processes, efficiency, and customer satisfaction.

We believe you have

• Fluency in both Greek and English (written and spoken), enabling confident communication in a global environment.
• Strong stakeholder management and prioritization skills, with the ability to balance multiple tasks and deliver with impact.
• A proactive, solutions-oriented mindset with a passion for continuous improvement and delivering value.
• High attention to detail combined with analytical thinking to support data-driven decisions.
• Advanced skills in Excel, with the ability to interpret and manage data effectively.
• Experience working with SAP and MS Office tools.
• Exposure to an engineering or maintenance environment is considered an advantage.