Slot Performance Supervisor- Full Time (Harrah's Ak-Chin Casino)
JOB SUMMARY
Supervise and performs job functions related to construction, repair and maintenance of slot machines.
HOW YOU WILL CREATE THE EXTRAORDINARY
Responsible for interviewing, training, and selecting employees for the department
Conduct Performance Reviews in accordance with policies and procedures; provide feedback; coaching and development guidance as needed.
Ensure completion of all daily, weekly and monthly project plans
Respond to and handle employee complaints (grievances) in a timely and efficient manner.
Recommend or take appropriate action when administering disciplinary processes in accordance with established policies and procedures.
Responsible for planning, supervising and monitoring the work of the team members in assigned area(s).
Responsible for monitoring legal compliance with federal, state and gaming laws.
Ensures the security of funds contained in the slot machines.
Supervises the daily operation in the department and ensures that all policies and procedures are followed.
Acts as a role model and presents oneself as a credit to Harrah’s and encourages others to do the same.
Ability to maintain a strong working relationship with governing/regulatory parties.
Responsible for the Slot Performance scheduling and performance appraisals for those employees that directly report to this person.
Responsible for providing guest services skills and encouraging employees to do the same.
Recommend changes in the department, including hiring, promotion and demotion.
Responsible for conducting training and instruction for assigned personnel in the proper performance of their job duties and responsibilities of all slot technicians supervised by this position.
Responsible for monitoring all casino floor and ballroom audio visual needs, including replacing, upgrading, and running cables as needed for all property and vendor events.
Review, analyze and make recommendations with respect to wage increases; promotions; or demotions as needed.
Assist the Slot Performance Manager in the planning and execution of slot floor layouts and proper slot mix to conform to Harrah’s overall slot strategy.
Other duties as assigned
High school diploma or equivalent experience in related technical area required
Advanced degree in Computer Science, Electronics, Engineering, Finance, Business, or Accounting preferred or 2 years equivalent technical experience.
1-2 years of experience in financial analysis or operational analysis required.
Minimum of two years of experience in slot performance is required
Strong mechanical and electrical skills and training required.
Must have a strong knowledge of casino rules, procedures, policies and regulations pertaining to Casino Operations.
Must be able to read, write, speak and understand English.
Must be able to work any shift as assigned.
Must be able to get along with co-workers and work as a team across departments and levels of management.
Demonstrates Supervisory and Leadership skills with the ability to present oneself in a professional manner. Must be able to assist with all audio-visual needs on the casino floor and ballrooms.
Internal candidates complete the Exploring Supervisor Opportunities (ESO) readiness activities preferred
Able to work extended and flexible hours and various shifts as needed
Able to maneuver all areas of casino
Able to lift up to 40 pounds
Able to bend, reach, kneel, twist and grip items
Respond to visual and aural cues
Read, write and speak English
Must be able to walk and be on foot for long periods of time.
Must have a sense of urgency and keep up with fast paced business practices.
Must be able to work calmly and professionally in stressful situations.
Must be able to tolerate areas containing secondary smoke, high noise levels, bright lights and dust
Must be able to push and pull up to 500 pounds