Social Worker (Program Coordinator)

The Program Coordinator, Care Coordination and Integrated Case Management (CC&ICM) Social Worker (SW) for Outpatient Primary Care Services, is assigned to the Office of the Chief Nurse Executive at the James A. Lovell FHCC in North Chicago, IL. The CC&ICM SW Program Coordinator will partner with the CC&ICM RN to implement framework to serve a Veteran population with highly complex health and mental health problems to ensure they receive the level of care coordination based on their current need.

The primary function of the CC&ICM SW is to provide the clinical programming and daily operations of the Captain James A. Lovell Federal Health Care Center (FHCC) CC&ICM initiative. The incumbent is responsible for the planning, development, implementation, facility wide education, monitoring, and evaluation of initiative operations. The incumbent manages and controls the use of data related to this initiative regarding day-to-day functioning and evaluation. Functions of the position include, but are not limited to the following: Practice Demonstrates expertise in development, implementation, and evaluation of the CC&ICM initiative; collects Veteran specific data, and information needed to access and assign a Lead Coordinator (LC) as indicated. Identify cohort of Veterans across FHCC with the highest opportunity and highest need. Develop, implement, and monitor process for ongoing screening of identified cohort. Develop and co-facilitate a care coordination review team (CCRT) to integrate communication, collaboration, and coordination when assigning a lead Coordinator to Veterans identified as needing moderate or complex care coordination services. Integrate inpatient and outpatient care coordinators, care managers, and case managers for seamless continuity of care. Professional Development Maintains professional knowledge and skills based on current evidence-based practice. Self-directed in evaluating progress toward professional career goals. Demonstrates leadership by sharing knowledge with colleagues and/or students to enhance professional growth, development, and practice. Formally shares information gained from continuing education experiences within or across unites and/or within the facility. Acts as a role model in fulfilling work commitments, seeking out and assuming additional responsibilities and assisting others with career development. Collaboration Provides orientation to CC&ICM and ongoing training to collaborative CC&ICM staff. Collaborates practice among multiple healthcare professions that provides structure and standards to support inter-professional collaboration throughout the continuum of care and optimal utilization of healthcare resources. Promotes the benefits of case management and develops and facilitates educational programs informing the Veteran consumer and family members regarding available case management services. Demonstrates ability to collaborate with all disciplines and levels of service. Collaborates with community access contacts, case managers, and internal professional resources demonstrating leadership in addressing complex patient care issues using a Veteran centered care framework. Scientific Inquiry Initiates/actively participates in interdisciplinary opportunities to improve Veteran care at the national, VISN and program level. Formulates and remains current with FHCC goals, objectives and initiatives. Initiates/participates in performance improvement activities that result in improved outcomes. Utilizes aggregate and trended data to identify significant Veteran care problems related to the admission/transfer process to make improvements. Uses a body of research to validate and/or change work group practice. Total Rewards of a Allied Health Professional Work Schedule: Monday-Friday, 0800-1630 Recruitment Incentive (Sign-on Bonus): Not Authorized Permanent Change of Station (Relocation Assistance): Not Authorized Pay: Competitive salary and regular salary increases. When setting pay, a higher step rate of the appropriate grade may be determined after consideration of higher or unique qualifications or special needs of the VA (Above Minimum Rate of the Grade). Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year) Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience. Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child. Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66. Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement) Telework: Not Available Virtual: This is not a virtual position. Permanent Change of Station (PCS): Not Authorized

You must be a U.S. Citizen to apply for this job. Selective Service Registration is required for males born after 12/31/1959. Must be proficient in written and spoken English. Subject to background/security investigation. Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). Complete all application requirements detailed in the "Required Documents" section of this announcement. As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.