Spa Attendant

Responsible for maintaining the entire Spa primarily the male side and ensure a peaceful, relaxing environment where the flawless delivery of guests needs with exceptional service is paramount.

· Due to the nature of the hospitality industry, team members may be required to work varying schedules, weekend, and holidays to reflect the needs of the facility.

· Fast paced environment

· Multiple tasks to be handled under time constraint.

· Must be able to handle a heavy business volume, and sensitive situations relating to staff and guest problems, in a timely manner.

· Must be able to speak, read, write and understand English.

· Offer the highest level of personalized service while maintaining a positive, enthusiastic, helpful, and professional attitude with all guests and team members.

· Initiate and engage in conversations in a professional and friendly manner.

· Oversees attendant/receptionist employee relations, training, product levels, service standards and linen running for both male and female spa facilities.

· Held accountable for the Spa SOP standards of cleanliness and service.

· Works with management to ensure all linen, spa, and fitness inventory are at proper par levels.

· Ensures confidentiality with respect to guest and employee information.

· Assist with guest experience, checking in guests to lockers, providing tours and maintaining daily cleanliness of facility during operating hours.

· Ensuring policy and procedures are consistently followed.

· Maintain knowledge and understanding of treatments

· Maintain spa facility by performing necessary housekeeping duties (picking up towels, cups, shower & bathroom area, vanity area and all surrounding areas).

· Uphold spa décor by maintaining the set-up and cleanliness of the area.

· Give tours and describe the spa facility to all guests entering the facility.

· Provide beverage service to all guests

· Handles guest requests and questions in a calm, professional, and courteous manner.

· Communicate and describe in an articulate manner the spa offerings and their benefits

· Comfortable around guests in a state of undress.

· Maintain an understanding of the spa industry and spa philosophy (balance, relaxation, unity, and a healthy lifestyle)

· Understand that as a representative of the Spa they will maintain a healthy and a positive attitude.

· Maintain a clean, safe, stocked and well organized work area

· Assist in all areas of the spa operation as directed by management

· Perform other tasks as assigned by Manager or Supervisor.

· Previous Spa experience Recommended (1-2 year minimum)

· Must be able to read, write and interpret Spa related terminology including the various treatment modalities, equipment, and products.

· High school diploma or equivalent

· Excellent, reading writing and oral proficiency in the English language

· An energetic, forward thinking and creative individual with high ethical standards and an appropriate professional image.

· Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business.

Wage - $15.00/hr