Spa Receptionist
- Deliver a warm, polished and service‑focused welcome to all guests, members and colleagues
- Maintain full knowledge of spa services, treatments and promotions to confidently support guest enquiries
- Operate telephones professionally, ensuring all calls are answered promptly with friendly, accurate and helpful responses
- Manage guest arrivals and departures efficiently, creating a seamless and memorable first and last impression
- Keep the front‑of‑house area immaculate, tidy and styled to a luxury 5‑star standard at all times
- Handle guest concerns with genuine care, resolving where possible before escalating to management
- Complete daily checklists thoroughly and ensure smooth, detailed handovers between shifts
- Maximise guest value by promoting spa services, treatments and retail opportunities appropriately
- Provide accurate information and assistance to guests and visitors, ensuring their needs are fully met
- Follow correct cash‑handling, float and safe procedures in line with company standards
- Build confidence in the Jonas booking system and use it effectively for reservations and guest management
- Carry out front‑of‑house administrative tasks with accuracy and attention to detail
- Support management by undertaking additional duties when required
- Follow all procedures for accident reporting, maintenance issues, fire safety and emergency evacuation
- Adhere to all Health & Safety regulations while on the premises
- Complete all documentation accurately and in accordance with departmental SOPs
- Maintain the company dress code and consistently present a professional, polished appearance