Spa Therapist

• Perform professional massage therapies and body treatments, ensuring guest comfort, safety, and relaxation whilst adhering to Fairmont Spa protocols
• Develop and maintain expertise in various massage techniques, including Swedish, deep tissue, hot stone, and aromatherapy
• Conduct thorough consultations with guests to understand their needs and tailor treatments accordingly
• Maintain immaculate cleanliness and proper stocking of treatment rooms, preparing for appointments as required
• Provide exceptional customer service, including answering queries about spa facilities and services, and promoting spa offerings and retail products
• Stay current with industry trends, maintain valid professional licences, and participate in ongoing training to enhance service quality
• Support overall spa operations, including reception, retail, and marketing activities when needed, and collaborate effectively with other departments
• Adhere to all health and safety procedures, including emergency protocols and safe working practices
• Contribute to continuous improvement initiatives through active participation in departmental meetings and cross-training programmes
• Maintain accurate and detailed client records, including treatment notes and product recommendations
• Participate in regular team meetings and contribute ideas for improving spa services and guest experiences
• Assist in the development and implementation of new spa treatments and packages

Please note that we believe in flexibility and multi-skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.

• NVQ Level 3 in Beauty Therapy or equivalent (CIDESCO, CIBTAC, ITEC highly desirable)
• Minimum 1 year of experience in a luxury spa, wellness centre, or 5‑star hospitality environment
• Strong proficiency in massage therapy including Swedish, deep tissue, and relaxation techniques
• Experience delivering advanced face and body treatments in line with professional training
• Excellent communication and guest‑care skills suited to a luxury wellness environment
• High standard of personal presentation consistent with Fairmont brand expectations
• Strong understanding of hygiene, safety, and compliance standards including COSHH and treatment‑room protocols
• Ability to work flexibly including weekends, evenings, and peak seasonal periods
• Confidence with retail recommendations and product knowledge to enhance the guest experience
• Commitment to continuous professional development and staying current with industry trends

What is in it for you?

• Exclusive Discounts:
  • Fairmont Cheshire, The Mere, Spa and Golf discount
  • Fairmont, Raffles, and Accor Hotels (friends and family rates are included)
  • 20% off food and beverage in on-site restaurants
• Colleague restaurant
• Being part of The Mere Team – our culture is unique!
• You will benefit from training and development opportunities
• Competitive salary and benefits including pension
• 28 days of holiday including public holidays
• 1-5 days service award based on length of service
• Special rates for Fairmont Cheshire, The Mere colleagues and their friends & family and discount across Accor hotels worldwide
• And last but not least you will get to work with a team of EXTRAORDINARY people