Spa Therapist

Operational Supervision & Quality Assurance:

• Deliver a full range of spa treatments including massages, facials, body therapies, and wellness rituals in accordance with approved protocols.
• Ensure treatment rooms are prepared, sanitized, and set up to the highest standards prior to each service.
• Maintain proper handling, storage, and usage of spa products, linens, and equipment.
• Ensure all equipment is clean, safe, and functioning, reporting any maintenance issues promptly.
• Adhere strictly to treatment standards, timing, and service quality benchmarks.

Guest Experience & Service Excellence:

• Provide personalized and professional spa experiences aligned with Raffles emotional luxury and Fairmont service excellence.
• Conduct guest consultations to understand preferences, health conditions, and wellness goals.
• Ensure every treatment reflects attention to detail, comfort, and relaxation.
• Maintain a calm, discreet, and welcoming presence throughout the guest journey.
• Address guest feedback or concerns promptly and support service recovery where required.

Team Collaboration & Support:

• Work collaboratively with wellness curators, fitness instructors, and spa team members to ensure seamless service delivery.
• Participate in daily briefings to stay informed on guest profiles, VIP arrivals, and operational priorities.
• Support team members during peak periods to maintain smooth operations.
• Contribute to a positive team environment focused on excellence and professionalism.

Coordination & Communication:

• Coordinate with Spa Reception and relevant departments to ensure accurate scheduling and guest readiness.
• Communicate guest preferences, special requirements, and feedback effectively.
• Assist in preparing for special wellness experiences, packages, and guest requests.

Commercial & Financial Performance:

• Promote and recommend spa treatments, wellness programs, and retail products suited to guest needs.
• Support upselling and cross-selling opportunities to enhance guest experience and revenue.
• Ensure accurate recording of treatments and adherence to billing procedures.
• Contribute to achieving departmental revenue and guest satisfaction targets.

Standards, Safety & Compliance:

• Maintain the highest standards of personal hygiene, grooming, and professional presentation.
• Ensure compliance with health, safety, and hygiene regulations at all times.
• Follow all sanitation procedures and infection control standards.
• Maintain strict confidentiality regarding guest information and treatment details.
• Support sustainability initiatives and environmentally responsible practices.

Qualifications & Experience:

• Minimum 2–3 years of experience as a Spa Therapist in a luxury or five-star hotel or spa environment.
• Recognized certification in Massage Therapy, Beauty Therapy, or Spa Treatments.
• Knowledge of various treatment techniques (e.g., Swedish, Deep Tissue, Aromatherapy, Facials).
• Additional certifications in specialized treatments are an advantage.
• Pre-opening experience is a plus.

Skills & Competencies:

• Strong technical expertise in spa treatments and wellness practices.
• Excellent interpersonal and guest engagement skills.
• High attention to detail and service quality.
• Ability to recommend treatments and retail products confidently.
• Strong time management and organizational skills.
• Ability to work in a team-oriented environment.

Personal Attributes:

• Passion for wellness and delivering exceptional guest experiences.
• Calm, composed, and professional demeanor.
• Guest-focused with a warm and empathetic approach.
• Physically fit and able to perform treatments for extended periods.
• Reliable, discreet, and trustworthy.

• Understanding of ultra-luxury spa standards.
• Ability to deliver both structured treatments and holistic wellness experiences.
• Experience in destination-inspired or culturally influenced therapies is an advantage.
• A proactive, service-oriented approach with strong attention to detail and consistency.
• Impeccable grooming and presentation aligned with luxury standards.
• Willingness to work shifts, including weekends and public holidays.