Sr Cust Exp Specialist

As a Sr Cust Exp Specialist here at Honeywell, you will play a crucial role in managing complex customer interactions and ensuring high levels of customer satisfaction. You will be responsible for handling inquiries related to orders, shipments, repairs, and returns, while collaborating with various departments to resolve issues efficiently.

You will report directly to our Customer Experience Manager and you’ll work out of our San Luis Potosi location on a Hybrid work schedule.

In this role, you will impact the overall customer experience by driving process improvements, managing order lifecycle activities, and acting as a key point of contact for customer concerns to enhance operational efficiency and customer loyalty.

Honeywell recently announced plans to sell its Intelligrated (IGS) business to American Industrial Partners (“AIP”). At this time, we anticipate that the deal will close in the second half of 2026, subject to customary closing conditions. We expect this role, dedicated to the IGS business, will be part of this future transaction when it closes.

• Analyze and resolve complex customer service issues, including order discrepancies, shipment delays, and product returns.
• Manage end-to-end order processing activities such as order entry, expediting, change orders, and returns.
• Collaborate with Technical Support, Logistics, Manufacturing, and Sales teams to ensure timely resolution of customer inquiries.

YOU MUST HAVE

• 6 months to 1 year of customer service experience with a focus on complex customer interactions and order management.
• Experience in process improvement initiatives and root cause analysis (RCA).
• Ability to manage multiple priorities and work effectively in a cross-functional team environment.

WE VALUE

• Bachelor’s Degree in Business, Supply Chain, or related field.
• Strong knowledge of ERP systems such as SAP and Oracle, and proficiency in Microsoft Office
• Experience working in a multinational and multi-disciplinary team environment.
• Strong analytical skills and ability to implement corrective actions.
• Knowledge of customer portals and integrated reporting systems

#LI-Hybrid