Store Department Manager

1) Operations Excellence

• Support daily store operations, including sales execution, inventory management, merchandising and product presentation, order fulfilment, cashier management, safety, security, and general store upkeep.
• Ensure sales floor readiness through effective manpower planning, task allocation, and coordination during peak and non‑peak trading periods.
• Oversee inventory activities, including stock receiving, replenishment, stock‑takes, and inventory accuracy checks in line with SOPs.
• Maintain merchandising standards, ensuring accurate pricing, proper tagging, planogram compliance, neat product displays, and regular checks on product quality and expiry dates.
• Act as Duty Manager when required, managing store operations, operational issues, and decision‑making within delegated authority, and escalating matters to the Store Manager or District Manager where necessary.

2) Service Excellence

• Support and reinforce the company service standards by guiding frontline staff to deliver friendly, professional, and customer‑focused service.
• Handle escalated customer enquiries and service issues within authority, ensuring timely and appropriate service recovery.
• Support the execution of promotions, campaigns, and loyalty programmes, ensuring clear communication and correct implementation.
• Monitor customer feedback and service performance and recommend improvements where appropriate.
• Ensure team members are equipped with sufficient product knowledge and service awareness through daily guidance and briefings.

3) People Excellence & Continuous Improvement

• Supervise, coach, and support the frontline team in daily work execution.
• Conduct on‑the‑job training (OJT) and guidance on operations, customer service, and merchandising standards in line with company requirements.
• Monitor staff performance and attendance, providing regular feedback and escalating performance or conduct issues to the Store Manager when required.
• Foster a positive, professional, and compliant working environment that encourages teamwork and accountability.
• Participate in store initiatives and continuous improvement efforts to enhance operational efficiency, merchandising execution, and customer experience.

Job Requirement:

• Minimum 2–4 years of relevant retail experience, with at least 1 year in a supervisory, team‑lead, or senior retail role, demonstrating progression beyond frontline duties.
• Proven ability to supervise, coach, and mentor frontline staff, including conducting on‑the‑job training (OJT).
• Strong understanding of retail operations, including inventory management, merchandising standards, cashiering processes, and adherence to SOPs.
• Demonstrated customer service leadership, with the ability to manage escalated customer enquiries, support service recovery, and model service excellence.
• Willing and able to work rotating shifts, including evenings, weekends, and public holidays; full‑time role based on a 5‑day work week.