SUPERVISOR

Patient Care & Reception

• Register and schedule patient appointments.
• Welcome patients and assist with check-in/check-out procedures.
• Answer phone calls, emails, and patient inquiries.
• Maintain patient records and update medical information.

Clinical Assistance

• Prepare treatment rooms and equipment before consultations.
• Assist TCM physicians during treatments when required.
• Prepare herbs, herbal prescriptions, and medicinal materials according to instructions.
• Support procedures such as acupuncture setup, cupping preparation, moxibustion preparation, and other TCM treatments (within training and clinic protocols).
• Monitor and assist patients before and after treatments.

Administrative Duties

• Manage clinic documentation and filing systems.
• Process payments, issue receipts, and handle billing.
• Maintain confidentiality of patient information.
• Prepare reports and manage inventory records.

Inventory & Supplies Management

• Monitor stock levels of herbs, medicines, and clinic supplies.
• Order and restock inventory as needed.
• Ensure proper storage of herbal products and medical supplies.

Hygiene & Safety

• Clean and disinfect treatment rooms and equipment.
• Follow infection control and workplace safety procedures.
• Ensure compliance with clinic policies and healthcare regulations.

Skills Often Required

• Good communication and customer service skills.
• Basic knowledge of TCM practices and terminology.
• Organizational and multitasking abilities.
• Attention to detail and accuracy.
• Ability to work in a healthcare environment and maintain patient confidentiality.
• Knowledge of Mandarin or Chinese dialects may be preferred in some clinics.