Supervisor Field Service

Responsibilities

• Customer service excellence: Ensure delivery of high-quality service levels across Power and Thermal systems.
• Technical oversight: Provide technical support, troubleshooting, and guidance for complex service issues.
• Cost evaluation: Prepare and review accurate cost assessments for repair quotations.
• Team leadership: Train, supervise, and motivate senior technicians and technicians to optimize performance.
• Operational planning: Develop weekly schedules and ensure seamless execution of service activities.
• Continuous improvement: Stay updated on Vertiv products, industry best practices, and apply knowledge to enhance service delivery.
• Risk management: Ensure compliance with hazard identification and risk assessment standards.

Qualifications

• University Degree/Diploma in Electrical or Mechanical Engineering.
• Strong knowledge in Thermal systems (precision cooling) and Power systems.
• Minimum 7 years’ experience in the service industry.
• Proven expertise in Vertiv products and functionality.
• Excellent technical analysis and problem-solving skills.
• Computer literacy and proficiency in service management tools.
• Fluent in English (mandatory).
• Knowledge in hazard identification and risk assessment.

Physical & Environmental Demands

• Willingness to travel (up to 80%).
• Ability to work in diverse environments including data centers and industrial facilities.