Supervisor / Management Trainee

Singaporeans or PRs only.

• Be punctual and presentable at all times
• Manage the service crew with the leadership values set by the Company
• Learn and cultivate the right culture and team spirit within the Outlet and Company
• Report to and support the Operations Manager / Outlet Supervisor in his / her duties in running the Outlet(s)
• Implement workflows and processes to ensure smooth operation of the outlet for both dine-in and delivery
• Identify and rectify any operational faults that occur at the Outlet, implementing improvements (with approval from Management) when necessary
• Assist in training all new staff (part time or full time) on all aspects of the front of house operations as per the Company’s service standards
• Assist in scheduling of manpower to ensure that the Outlet has sufficient manpower to operate smoothly and efficiently
• Work closely with Operations Manager / Outlet Supervisor to identify opportunities for improvement as well as an operational faults at the Outlet
• Ensure that food and beverages are served with outstanding quality and presentation adhering to the recipe guidelines and presentation standards at all times
• Constantly check and handle basic customer feedback regarding quality and presentation of food and beverages
• Engage customers and manage feedback, including providing the relevant service recovery, regarding quality and presentation of food and beverages as well as level of service
• Perform daily housekeeping duties including cleaning and disinfecting designated and common areas as well as cleaning and performing preventive maintenance on service equipment along with the team
• Ensure all systems are updated including point-of-sales, own and partner delivery platforms, music platform
• Ensure the outlet is always stocked with the necessities including packaging, collaterals and materials