SUPERVISOR

Job Summary

Supervise daily operations to ensure efficiency and compliance while leading and developing staff, managing customer interactions, and supporting management in meeting operational and sales goals.

Responsibilities

• Supervise daily operations to ensure tasks are completed efficiently and according to company standards
• Assign duties and monitor employee performance to maintain productivity and service quality
• Provide training and guidance to new and existing staff to enhance skills and adherence to procedures
• Prepare staff schedules and arrange manpower to meet operational demands
• Enforce company procedures, safety rules, and service standards among employees
• Handle customer enquiries, feedback, and complaints professionally to maintain customer satisfaction
• Monitor stock levels, equipment condition, and workplace cleanliness to support smooth operations
• Prepare basic operational reports and update management on daily activities and issues
• Assist management in achieving operational and sales targets through effective team coordination
• Perform other duties assigned by management to support business needs

Preferred competencies and qualifications

• Relevant supervisory experience preferred
• Good leadership and communication skills
• Responsible, organised, and able to solve problems independently
• Able to manage staff and work under pressure
• Willingness to work shifts, weekends, and public holidays when required
• Able to work independently and collaboratively within a team