Supervisory Medical Administrative Specialist

The Supervisory Medical Administration Specialist, Medical Administration Service (MAS) plans, organizes, assigns, sets work standards and reviews work of subordinates in the Emergency and Admissions Unit. The selectee will supervise Medical Administrative Specialists, Patient Services Assistants, Medical Support Assistants, and a Program Support Clerk.

Duties include but are not limited to: Performs necessary liaison work, coordinates with representatives of other units or services to coordinate changes in procedures affecting other services Conducts ongoing and annual performance appraisals when necessary and/or recognizes high level performance by making recommendations as directed by the Incentive Awards Program Informs higher level supervisor of anticipated vacancies and prepares written justification for replacement or need of additional staffing; interviews applicants for vacancies Conducts and directs on-the-job training and provides cross-training opportunities to all unit employees Keeps Chief, Management Support Section informed of present and projected resources needed to accomplish the Emergency & Admissions Units objectives and workload, and any problems or potential problems encountered with patient care activities Gathers statistical information, prepares periodic reports on Emergency and Admissions Unit programs and provides justifications for budgetary, personnel, equipment, and space requirements Research and prepare replies to complaint letters and Congressional correspondence prepared for the signature of the Center Director, as well as routine correspondence to Veterans or their representatives explaining VA regulations or medical center policies Oversees the daily monitoring of the Bed Management System (BMS) and ensures that the Administrative Officer of the Day (AOD) and clerks are knowledgeable on the use of BMS and it is used in an appropriate and consistent manner Work Schedule: Monday - Friday 7:30am to 4:00pm (Subject to change based on the needs of the Agency) Telework: This position is not authorized for telework. Virtual: This is not a virtual position. Position Description/PD#: Supervisory Medical Administrative Specialist/PD586-84389-0 Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized PCS Appraised Value Offer (AVO): Not Authorized NOTE: Participation in the seasonal influenza program is a condition of employment and a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). It is a requirement that all HCP to receive annual seasonal influenza vaccination or obtain an exemption for medical or religious reasons. Wearing a face mask is required when an exemption to the influenza vaccination has been granted. HCP in violation of this directive may face disciplinary action up to and including removal from federal service. HCP are individuals who, during the influenza season, work in VHA locations or who come into contact with VA patients or other HCP as part of their duties. VHA locations include, but are not limited to, VA hospitals and associated clinics, community living centers (CLCs), community-based outpatient clinics (CBOCs), domiciliary units, Vet centers and VA-leased medical facilities. HCP include all VA licensed and unlicensed, clinical and administrative, remote and onsite, paid and without compensation, full- and part-time employees, intermittent employees, fee basis employees, VA contractors, researchers, volunteers and health professions trainees (HPTs) who are expected to perform any or all of their work at these facilities. HPTs may be paid or unpaid and include residents, interns, fellows and students. HCP also includes VHA personnel providing home-based care to Veterans and drivers and other personnel whose duties put them in contact with patients outside VA medical facilities.

You must be a U.S. Citizen to apply for this job To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job. Selective Service Registration is required for males born after 12/31/1959 Physical Requirements: This position necessitates a mobility factor involving, for observation or problem solving, physically visiting numerous on-site locations or services. The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment. A pre-placement physical examination is not required. Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.