Supervisory Program Specialist

Supervisory Program Specialist position serves as the Administrator for the Clinical Operations and reports to the Associate Chief of Staff for Medical Specialty. Has oversite of staff and is recognized as non-clinical expert in the field of Medical Specialty Care and Surgical Center Operations. Is a key resource in delivery of medical and surgical programs to Veterans. Project officer responsible for evaluation of the effectiveness and efficiency of major program operations throughout the VHA

Include but not limited to: Advise on productivity, effectiveness, and efficiency of clinical program operations. Analyze and interprets local and national trends or patterns to understand patient expectations using patient satisfaction metrics. Collaborates with leadership to develop short and long term strategic plans for service. Creating project processes to enhance patient access, streamline referrals and optimize resources used to improve efficiency in outpatient and inpatient care. Collaborates with multiple service lines and subject matter experts at the system, regional and national level to advance the patient experience. Developing and maintaining qualify management programs to ensure services and technical guidance meet procedural, legal, and accreditation standards for patient care. Performs a full range of personnel management and administration as the acting liaison with Human Resources management services. Interpret policies and regulations to include governing allocation and distribution of personnel, supplies, equipment and other resources. Serves as active member on medical center committees, work groups and teams as assigned by executive leadership or service chief. Creates action plans and new policies or guidelines. Please note: A one year supervisory probation period may be required for this position. Virtual: This is not a virtual position. Position Description/PD#: Supervisory Program Specialist/PD061320 Relocation/Recruitment Incentives: Not authorized.

You must be a U.S. Citizen to apply for this job. To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job. Selective Service Registration is required for males born after 12/31/1959. Physical Requirements: The work is primarily sedentary, although some slight physical effort may be required. Some walking is required when conducting briefings and attending meetings or seminars. Subject to background/security investigation. Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel. (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.