Supervisory Transportation Assistant

As Beneficiary Travel (BT) Program Supervisor in the Central Business Office (CBO) for the Central Arkansas Veterans Healthcare System, this position supervises and directs the day-to-day Beneficiary Travel (BT) Program activities, including patient transport, Special Mode Travel (SMT), mileage reimbursement claims, transportation contracts, 911 ambulance claims, inter-facility transfers, and common carrier transportation.

Major duties include, but not limited to: Assuring staff makes the appropriate eligibility determinations for transportation and beneficiary travel reimbursements for healthcare visits which requires an extensive knowledge of VA laws, directives, guidelines, policies, and procedures. Collaborates with others for transportation workload forecasting, scheduling design, procedure development, and quality improvement implementation, modification of processes, evaluation and ongoing operational flow of the Beneficiary Travel Program (BT). Plan, direct, and manage the Medical Center's BT Program. Develop, adapt, and implement policies and plans to support the mission of the Program. Ensure accurate, timely and consistent information is entered in the Medical Center's database. Assists with the analysis of past expenditure trends to use in formulating budget requests to include techniques such as cost-benefit analysis or exploring alternative methods of funding. Works with leadership to assure that VA performance measures and standards issued by various accrediting, regulatory and higher agency authorities pertaining to the Medical Center's patient transportation program are met. Maximizes the potential of the BT program to improve accuracy and timeliness of travel claim processing, 911 ambulance claims and reduction of Missed Opportunities (no-shows and cancelations by patient) and Medical Center operations. Work Schedule: Monday - Friday, 8:00am to 4:30pm (Subject to change based on the needs of the Agency). Virtual: This is not a virtual position. Position Description/PD#: Supervisory Transportation Assistant/PD046960 Relocation/Recruitment Incentives: Not Authorized. Critical Skills Incentive (CSI): Not Approved. Permanent Change of Station (PCS): Not Authorized.

You must be a U.S. Citizen to apply for this job Selective Service Registration is required for males born after 12/31/1959 Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) Pre-employment physical examination may be required. Driver's License: A current, valid state-issued Driver's License is required for this position. NOTE: We cannot accept photographs, therefore; please do not submit a copy of your license with your application package. If an interview is requested, you will be required to provide a copy of your current, valid state-issued Driver's License. As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period or trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.