Technical Customer Support Advisor

This position is part of the P&M EMEAI Technical Customer Support team.

To provide an excellent level of technical support to the customer and internal colleagues on the use of our products to ensure customer satisfaction.

• Respond to telephone and email enquiries in relation to technical questions on our product line with a target enquiry response time of 24 hours
• Ensures a professional and courteous response to all customers (external and internal)
• Provide prompt and accurate information to customers, field sales staff and other internal customers upon request in relation to technical aspects of a product or coatings specification
• Participate in customer meetings including specifiers and architects
• Provide detailed technical specifications to satisfy customer needs
• Provide technical information on request to internal and external customers
• Utilise Salesforce.com effectively for all enquiries feeding into projects
• Continual development of industry knowledge through internal and external learning
• Support the general running of the department
• To encourage and develop a team culture both within own team and across the business
• Enables and delivers effective training and development for individuals and the team
• Achievement of effective communication both within own team and between teams

• Required
  • Experience in customer services or customer facing role
  • Educated to GCSE level
• Desirable
  • Technical background in the coatings industry
  • Industry qualification such as ICorr, NACE, ASFP etc.
  • Educated to Degree level – ideally in a technical/engineering field
• Excellent English language – spoken and written
• Highly proficient work with Microsoft Office (Word, Excel, Powerpoint)

#LI-JS2