TECHNICAL SERVICE MANAGER

We are seeking an experienced and motivated Technical Service Manager to lead our technical service operations for medical equipment in Singapore. The successful candidate will be responsible for managing the service team, ensuring high service standards, supporting installation and maintenance of medical devices, and maintaining strong relationships with healthcare customers.

Key Responsibilities

• Lead and manage the technical service team including service engineers and technicians

• Oversee installation, maintenance, troubleshooting, and repair of medical equipment

• Ensure timely response to customer service requests and technical issues

• Support equipment installation, commissioning, and post-sales service

• Work closely with sales and application teams to support customers and projects

• Manage service KPIs, service reports, and performance monitoring

• Oversee spare parts inventory and service resources

• Ensure compliance with company standards and regulatory requirements

Requirements

• Diploma or Degree in Biomedical Engineering, Electronics Engineering, or related field

• Minimum 5 years experience in servicing medical equipment including imaging equipment

• Prior team leadership or supervisory experience preferred

• Strong troubleshooting and technical problem-solving skills

• Good communication skills and ability to work with hospitals and healthcare professionals