Technical Support and Project Executive

Technical Support & Administration

· Custodian for all technical support and system administration matters.

· Oversee the company’s IT and mobile communication requirements, including managing IT budget, equipment needs and software implementation and upgrades.

· Manage annual regulatory licensing renewal and online service subscription administrations.

· Serve as the first point of contact and provide hands‑on technical support for electronic equipment and network issues, including diagnostics, troubleshooting, system configuration, and performance monitoring.

· Provide technical solutions to support smooth operational execution and enhance operational effectiveness.

· Propose, source and procure operations equipment as required.

· Lead and supervise a team of technicians in their daily work.

· Provide technical maintenance support to:

Ø Ensure all Material Handling Equipment are kept serviceable with valid operating permits at all times.

Ø Schedule and execute weekly and monthly preventive maintenance.

Ø Implement checks to ensure all planned maintenance activities are completed.

Project Management and Support

· Review floor plans and propose layouts to ensure optimal placement for user traffic flow and accessibility to the electronics Self-Service Equipment.

· Conduct surveys and site preparation to ensure the site meets technical requirements for deployment and installation of electronics Self‑Service Equipment.

· Manage the “last-mile” delivery, including scheduling and coordinating freight services.

· Responsible for the hardware installation and software configuration to ensure the equipment and payment modules are fully functional as designed,

· Lead the ground installation and commissioning of the electronics Self-Service Equipment.

· Respond to service calls and manage on-site maintenance for the electronics Self-Service Equipment

· Implement checks to ensure all maintenance activities are done as per Maintenance Plan.

· Track project progress and resolve deviations related to technical, scheduling, or operational issues.

Documentation & Reporting

· Collect, analyze and present project data related to equipment performance.

· Build and maintain an internal technical knowledge base and maintain Standard Operating Procedures (SOPs) for technical workflows.

· Prepare and present monthly reports on the utilization of electronics Self-Service Equipment.

Client & Stakeholder Management

· Respond promptly to client service calls and operational concerns.

· Build strong working relationships with clients.

Periodic Duties:

· Attend weekly and monthly meetings.

· Support otherad-hocprojectsasassigned.

Job Specifications (Qualifications/Experiences):

· Degree from a recognized university or Diploma with 3-5 years of working experience is preferred.

· Strong aptitude for technology, with hands-on competency in using and supporting digital tools and systems.

· Ability to work confidently with IT systems, hardware, and software applications.

· Experience in managing the full lifecycle of electronic equipment, including deployment, installation, upgrades, and retirement of assets.

· Experience in Project Management.

· Resourceful with good problem-solving skills.

· Self-motivated and able to work independently and as part of the team.

· Adaptable to change and a good team player.

· Able to obtain Airport Pass.